French-Speaking Customer Support Specialist (Hybrid)

Cross Border Talents; Viana do Castelo; Hybrid; EUR 10,000 - 15,000; Full time

Job summary

Cross Border Talents in Braga, Portugal seeks a French-speaking Customer Support Specialist to help users navigate an employee benefits app. You will handle inquiries related to meal allowances, mobility programs, and reward vouchers, delivering friendly, solution-driven help with a focus on user experience.

The role requires native or fluent French, strong communication, and a customer-centric mindset. It offers a 6-month contract with a hybrid work model and shift coverage on weekdays,

Qualifications

• Native or fluent proficiency in French (written and spoken).
• Strong communication skills and a customer-centric mindset.

Responsibilities

• Assist customers with inquiries regarding app features and overall functionality.
• Provide phone-based support to handle incoming user inquiries.
• Guide users through account creation, setup, and balance management.
• Inform customers about available service features and platform updates.

Skills

French

Communication

Customer focus

Job description

Cross Border Talents in Braga, Portugal seeks a French-speaking Customer Support Specialist to help users navigate an employee benefits app. You will handle inquiries related to meal allowances, mobility programs, and reward vouchers, delivering friendly, solution-driven help with a focus on user experience.

The role requires native or fluent French, strong communication, and a customer-centric mindset. It offers a 6-month contract with a hybrid work model and shift coverage on weekdays,