French-Speaking Customer Support Specialist, Braga

100Hires, Inc.; Braga; Presencial; EUR 13 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Initial training

Career development opportunities

Resumo da oferta

100Hires, Inc. in Braga, Portugal, is seeking a French-speaking Customer Support agent to join an international team. The role is full-time and on-site, with initial training and ongoing support to help you grow.

You will assist French-speaking customers via phone, email and chat, provide accurate information, and resolve issues while collaborating with colleagues to ensure a positive customer experience. English proficiency is required.

Qualificações

• Fluent French (C1/C2)
• Good command of English
• Strong communication and interpersonal skills
• Customer-oriented and solution-focused attitude
• Comfortable using computers and digital tools
• Ability to learn new systems quickly
• Previous customer service experience is an advantage
• Motivated entry-level candidates welcome
• Availability to work onsite in Braga

Responsabilidades

• Support French-speaking customers via phone, email and chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product-related enquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions using internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is required

Conhecimentos

Fluent French

English proficiency

Communication skills

Customer-oriented

Tech savvy

Learning ability

Ferramentas

CRM systems

Descrição da oferta de emprego

100Hires, Inc. in Braga, Portugal, is seeking a French-speaking Customer Support agent to join an international team. The role is full-time and on-site, with initial training and ongoing support to help you grow.

You will assist French-speaking customers via phone, email and chat, provide accurate information, and resolve issues while collaborating with colleagues to ensure a positive customer experience. English proficiency is required.