French-Speaking Onsite Support Specialist — Braga

RDN Cons; Braga; Presencial; EUR 18 000 - 26 000; Tempo integral

Resumo da oferta

RDN Cons in Braga, Portugal, is seeking a French-speaking Customer Support specialist to join our international team onsite. You will assist French-speaking customers via phone, email, and chat, addressing questions and resolving issues.

Ideal candidates have fluent French (C1/C2), good English, strong communication, and a service-oriented mindset. Entry-level applicants are welcome, with initial training and ongoing support provided.

Qualificações

• Fluent French (C1/C2) and good English.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused attitude.
• Comfortable using computers and digital tools.
• Ability to learn new systems quickly.

Responsabilidades

• Support French-speaking customers via phone, email and/or chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product-related enquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions using internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is required.

Conhecimentos

French fluency

English

Communication

Customer-focused

Problem-solving

Tech skills

Customer service

Entry-level welcome

Descrição da oferta de emprego

RDN Cons in Braga, Portugal, is seeking a French-speaking Customer Support specialist to join our international team onsite. You will assist French-speaking customers via phone, email, and chat, addressing questions and resolving issues.

Ideal candidates have fluent French (C1/C2), good English, strong communication, and a service-oriented mindset. Entry-level applicants are welcome, with initial training and ongoing support provided.