French Speaking Customer Support Representative (on-site)

Ignite; Sintra; Presencial; EUR 9400 - 11 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Life Insurance

Meal Allowance

Attendance Bonus

Shift Premiums

Career Growth

Resumo da oferta

Ignite in Lisbon, Portugal is recruiting a Payment Support Specialist to support a French corporate FinTech account. This on-site role offers a comprehensive training program and a central Lisbon office in a modern facility.

You will handle client inquiries via phone, chat, and email; troubleshoot software issues; translate complex features into clear French; and document interactions in the CRM with English and French notes.

Qualificações

• Fluent French (C1/C2) and English (B2) for team communication and product usage.
• Strong digital skills and analytical mindset for troubleshooting.
• Excellent interpersonal communication and dedication to client service.
• Interest in international corporate FinTech environment.

Responsabilidades

• Provide rapid, high-quality assistance to business clients via phone, chat, and email regarding digital payment solutions.
• Investigate and resolve software issues, transaction holds, login difficulties, and routine account updates.
• Translate complex features, regulatory guidelines, and financial data into clear French for clients.
• Collaborate with second-tier engineers and escalation specialists to resolve high-priority inquiries.
• Document client interactions and resolutions in the CRM in French and English.

Conhecimentos

French language proficiency

English proficiency

Technical troubleshooting

Client service orientation

Descrição da oferta de emprego

Work Location: Lisbon, Portugal

Work Setup: On-site (modern, centrally located office)

Hours & Schedule: Full-time (40 hours per week)

Target Market: French commercial market / FinTech account

Position Summary

Looking to establish a rewarding international career with a global industry leader? We are actively recruiting dedicated customer experience professionals for the position of Payment Support Specialist to support a high-profile corporate account in Lisbon, Portugal. Located directly on-site in a state-of-the-art facility in central Lisbon, this full-time role puts you at the heart of a major financial technology service handling business accounts across the French market. You will serve as a key brand representative, addressing software queries, helping corporate clients, and strengthening business partnerships. You will benefit from a fully paid, comprehensive initial training program, making previous experience in FinTech completely optional.

Main Operational Tasks

• Client Guidance: Provide rapid, high-quality assistance to business clients via phone, chat, and email regarding digital payment solution products.
• Technical Troubleshooting: Investigate and resolve software issues, transaction holds, login difficulties, and routine administrative account updates.
• Simplifying Information: Translate complex technical software features, regulatory guidelines, and financial data into clear, accessible French.
• Team Collaboration: Work alongside second-tier technical engineers and escalation specialists to track and resolve high-priority inquiries.
• Data Documentation: Maintain complete and structured logs of client interactions and issue resolution notes in both French and English within company CRM software.

Applicant Requirements

• Language Proficiency: High fluency in French (C1/C2 level) combined with upper-intermediate English proficiency (B2 level) for team communication and software usage.
• Technical Aptitude: Strong digital skills, an analytical mindset, and comfort handling technical troubleshooting steps.
• Client Focus: Excellent interpersonal communication skills with a strong dedication to delivering professional client service.
• Account Interest: Genuine interest in working within an international corporate environment managing diverse commercial requests.

Compensation & Perks

• Base Remuneration: €930 monthly base salary paid over 14 installments per year (including statutory holiday and Christmas allowances).
• Attendance Incentive: €100 monthly attendance bonus rewarding punctual and consistent work habits.
• Daily Meal Stipend: €7.63 daily meal allowance provided for every completed working shift.
• Shift Premiums: Mandatory extra compensation for evening or weekend shift work according to Portuguese labor regulations.
• Health & Protection: Full private health and life insurance coverage effective from your very first day on the job.
• Professional Growth: Structured career path opportunities supported by formal skill training and regular performance reviews.

Relocation & Support

• Housing: Relocation package including temporary placement in a fully equipped shared company flat featuring your own private bedroom.
• Administrative Guidance: Personal guidance with local administrative processes, including obtaining your tax number (NIF), setting up a local bank account, and securing social security registration.