French Speaking Customer Support Representative

Ignite; Sintra; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health and life insurance

Housing relocation package

Structured career growth

Paid initial training

Resumo da oferta

Ignite in Lisbon, Portugal, is hiring a Payment Support Specialist to serve the French market. This on-site, full-time role places you with a global fintech client, handling software queries, account assistance, and service quality for corporate customers.

You will receive a fully paid initial training, a base salary paid over 14 installments plus a monthly attendance bonus and meal allowance, plus relocation housing support.

Qualificações

• Fluent French (C1/C2) required; strong English (B2) for team comms.
• Proven customer support and client-facing skills.
• Interest in international corporate environment and FinTech.

Responsabilidades

• Provide rapid, high-quality assistance to business clients via phone, chat, and email regarding digital payment solutions.
• Investigate and resolve software issues, transaction holds, login problems, and routine account updates.
• Translate complex features and data into clear French; document interactions in CRM in French and English.

Conhecimentos

French (C1/C2)

English (B2)

Customer service

Technical troubleshooting

Communication

Ferramentas

CRM software

Ticketing system

Descrição da oferta de emprego

Work Location:

Lisbon, Portugal

Work Setup:

On-site (modern, centrally located office)

Hours & Schedule:

Full-time (40 hours per week)

Target Market:

French commercial market / FinTech account

Position Summary

Looking to establish a rewarding international career with a global industry leader? We are actively recruiting dedicated customer experience professionals for the position of Payment Support Specialist to support a high-profile corporate account in Lisbon, Portugal. Located directly on-site in a state-of-the-art facility in central Lisbon, this full-time role puts you at the heart of a major financial technology service handling business accounts across the French market. You will serve as a key brand representative, addressing software queries, helping corporate clients, and strengthening business partnerships. You will benefit from a fully paid, comprehensive initial training program, making previous experience in FinTech completely optional.

Main Operational Tasks

• Client Guidance: Provide rapid, high-quality assistance to business clients via phone, chat, and email regarding digital payment solution products.
• Technical Troubleshooting: Investigate and resolve software issues, transaction holds, login difficulties, and routine administrative account updates.
• Simplifying Information: Translate complex technical software features, regulatory guidelines, and financial data into clear, accessible French.
• Team Collaboration: Work alongside second-tier technical engineers and escalation specialists to track and resolve high-priority inquiries.
• Data Documentation: Maintain complete and structured logs of client interactions and issue resolution notes in both French and English within company CRM software.

Applicant Requirements

• Language Proficiency: High fluency in French (C1/C2 level) combined with upper-intermediate English proficiency (B2 level) for team communication and software usage.
• Technical Aptitude: Strong digital skills, an analytical mindset, and comfort handling technical troubleshooting steps.
• Client Focus: Excellent interpersonal communication skills with a strong dedication to delivering professional client service.
• Account Interest: Genuine interest in working within an international corporate environment managing diverse commercial requests.

Compensation & Perks

• Base Remuneration: €930 monthly base salary paid over 14 installments per year (including statutory holiday and Christmas allowances).
• Attendance Incentive: €100 monthly attendance bonus rewarding punctual and consistent work habits.
• Daily Meal Stipend: €7.63 daily meal allowance provided for every completed working shift.
• Shift Premiums: Mandatory extra compensation for evening or weekend shift work according to Portuguese labor regulations.
• Health & Protection: Full private health and life insurance coverage effective from your very first day on the job.
• Professional Growth: Structured career path opportunities supported by formal skill training and regular performance reviews.

Relocation & Support

• Housing: Relocation package including temporary placement in a fully equipped shared company flat featuring your own private bedroom.
• Administrative Guidance: Personal guidance with local administrative processes, including obtaining your tax number (NIF), setting up a local bank account, and securing social security registration.