French Speaking Customer Support Representative

Ignite; Lisboa; Presencial; EUR 16 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & life insurance

On-site central Lisbon office

14x annual installments base pay

Attendance bonus €100/month

Meal voucher €7.63/day

Shift premiums as per law

Career progression

Resumo da oferta

Ignite in Lisbon is seeking a Payment Support Specialist to assist French-speaking clients. You will resolve platform issues, guide business users, and coordinate with technical teams during escalation.

The role starts with onboarding training and requires fluency in French and working daily on-site at our central Lisbon office. A customer-focused mindset and tech curiosity are essential for success in this global fintech environment.

Qualificações

• Language proficiency: fluent written/spoken French (C1) and functional English (B2).
• Strong comfort with digital platforms and problem-solving abilities.
• Excellent interpersonal skills with a focus on corporate clients.
• Motivation to build a career in a global corporate fintech environment.
• Willingness to work full-time on-site in Lisbon.

Responsabilidades

• Provide prompt, accurate guidance to business users via phone, email, and live chat.
• Identify and troubleshoot system errors, transactions, login issues, and user profiles.
• Translate complex rules into clear French for corporate clients.
• Collaborate with tier-two teams to escalate and close support requests.
• Maintain logs of interactions and solutions in French and English across tools.

Conhecimentos

French C1

English B2

Tech‑savvy

Customer focus

On-site work

Descrição da oferta de emprego

Job Title: Payment Support Specialist (French-Speaking)

Work Location: Lisbon, Portugal (On-Site)

Work Setup: Modern, centrally located office

Hours & Schedule: Full-Time (40 hours per week)

Languages Required: Fluent French (C1) & Functional English (B2)

Position Summary

Are you seeking to kickstart and expand your career with an industry-leading global organization? We are actively hiring service-oriented professionals for the position of Payment Support Specialist, representing a prestigious FinTech partner in Lisbon, Portugal. Operating full-time out of a state-of-the-art office in central Lisbon, you will play a pivotal role supporting B2B client operations across the French commercial market. In this role, you will serve as the premier point of contact, resolving platform issues, delivering client support, and deepening commercial partnerships. Comprehensive, fully paid onboarding training begins immediately on day one, meaning previous FinTech experience is not required.

Main Operational Tasks

• Client Guidance: Offer prompt, accurate advice to business users via inbound phone calls, email channels, and live online chat regarding digital transaction systems.
• Technical Troubleshooting: Identify and troubleshoot system errors, transaction issues, login credentials, and user profile adjustments.
• Simplifying Information: Translate complex financial rules, technical procedures, and operational guidelines into clear, accessible French for corporate clients.
• Team Collaboration: Work alongside tier-two technical teams to escal, track, and successfully close challenging support requests.
• Data Documentation: Maintain thorough, accurate logs of customer interactions and technical solutions in both French and English across corporate software tools.

Applicant Requirements

Essential Criteria

• Language Proficiency: C1-level fluency in written and spoken French, alongside functional B2-level English for internal platforms and communication.
• Technical Aptitude: Strong comfort with digital platforms, a natural curiosity for technology, and strong problem-solving capabilities.
• Client Focus: Excellent interpersonal communication skills accompanied by a genuine dedication to helping corporate customers succeed.
• Account Interest: Strong motivation to build a career in a global corporate environment handling diverse customer scenarios.
• Work Arrangement: Full-time daily presence at our central Lisbon office.

Compensation & Perks

• Base Remuneration: €930 monthly gross base paid across 14 installments per year (including mandatory holiday and Christmas pay allowances).
• Attendance Incentive: An additional €100 monthly performance bonus granted for consistent attendance and punctuality.
• Daily Meal Stipend: A net meal voucher of €7.63 provided for each working day completed on-site.
• Shift Premiums: Additional financial compensation for non-standard schedules or weekend shifts in accordance with Portuguese labor laws.
• Health & Protection: Comprehensive private health and life insurance coverage active immediately on your first working day.
• Professional Growth: Structured path for career progression supported by regular performance evaluations and continuous learning opportunities.

Relocation & Support

• Housing: Initial accommodation provided in a modern, fully equipped company-managed flat with your own private bedroom.
• Administrative Guidance: Full assistance from our dedicated onboarding team to obtain your Portuguese NIF tax number, open a local bank account, and complete social security registration.