French Speaking Customer Support Representative

Ignite.; Cascais; Presencial; EUR 13 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

14 monthly payments

Attendance incentive €100 monthly

Meal voucher €7.63 daily

Health & life insurance

Housing support

Resumo da oferta

Ignite. in Lisbon, Portugal, is hiring a Payment Support Specialist (FinTech Operations) for an on-site, full-time role. You will guide corporate accounts, resolve payment tech issues, and communicate in French and English while collaborating with Level-2 support.

The role offers a 100% paid onboarding, comprehensive health and life insurance, and relocation-friendly housing support for new joiners. Strong client focus and problem-solving skills are essential.

Qualificações

• Fluent in written and spoken French (C1+).
• Working proficiency in English (B2) for tools and communication.
• Strong client-focused attitude for corporate accounts.
• Good problem-solving and technical troubleshooting abilities.

Responsabilidades

• Provide prompt, professional support to corporate accounts via phone, email, and chat in French/English.
• Identify and resolve software glitches, payment processing issues, and login problems.
• Explain complex financial terms and software features clearly in French to business clients.
• Collaborate with Level-2 support to escalate and resolve advanced issues.
• Log interactions and resolutions accurately in the internal system in both languages.

Conhecimentos

French language proficiency

English proficiency

Client-focused mindset

Problem-solving skills

Descrição da oferta de emprego

Job Title: Payment Support Specialist (FinTech Operations)

Location: Lisbon, Portugal (On-site)

Employment Type: Full-Time

Languages Required: Fluent French (C1+) & English (B2)

Position Overview

Are you seeking to take your career to the next level with a worldwide industry leader? We are looking for client-oriented specialists to take on the role of Payment Support Specialist for a dynamic enterprise account based in Lisbon, Portugal. Operating on-site from a modern office in the center of Lisbon, this full-time role positions you at the center of a major FinTech operation assisting corporate clients in France. You will act as a primary brand ambassador, guiding business accounts, resolving system inquiries, and building strong commercial relationships. Full, 100% paid onboarding is provided upon joining, meaning prior FinTech background is not mandatory.

Main Operational Tasks

• Client Guidance: Deliver prompt, professional assistance to corporate accounts through phone, email, and live tchat channels regarding payment technology products.
• Technical Troubleshooting: Detect and troubleshoot software glitches, payment processing errors, login credentials, and user administrative requests.
• Simplifying Information: Communicate intricate financial terms, technical software features, and company procedures in simple, accessible French to business accounts.
• Team Collaboration: Collaborate closely with level-two technical support specialists to **escalate**, monitor, and resolve advanced technical problems.
• Data Documentation: Record accurate, updated interaction logs and case resolution summaries in both French and English within our internal platform.

Applicant Requirements

• Language Proficiency: Completely fluent in written and spoken French (C1 level or higher) with working proficiency in English (B2 level) for enterprise tools and internal communication.
• Technical Aptitude: Advanced computer literacy, a curious problem-solving attitude, and a natural affinity for resolving technical issues.
• Client Focus: Outstanding interpersonal skills backed by a firm commitment to supporting business accounts effectively.
• Account Interest: Strong motivation to build a career in a global corporate environment addressing diverse client requests.

Compensation & Perks

• Base Remuneration: €930 distributed across 14 monthly payments annually (inclusive of required holiday and Christmas bonus pay).
• Attendance Incentive: A €100 monthly incentive tied to consistent workplace attendance and punctuality.
• Daily Meal Stipend: €7.63 tax-free daily meal voucher added for each working day.
• Shift Premiums: Additional statutory pay allocations for weekend or late-hour shifts in compliance with local labor legislation.
• Health & Protection: Comprehensive private health and life insurance policies active from day one of your employment.
• Professional Growth: Defined internal advancement pathways paired with frequent performance evaluations and continuous training.

Relocation & Support

• Housing: Initial accommodation provided in a fully furnished, shared company apartment with a dedicated private bedroom during your settling-in period.
• Administrative Guidance: Comprehensive support from our mobility assistance team to acquire your tax identification number (NIF), open a Portuguese bank account, and complete social security enrollment.