French Speaking Customer Support Representative

Ignite.; Lisboa; Presencial; EUR 156 000 - 206 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Life insurance

Housing provided

NIF assistance

Bank account setup

Career progression

Meal stipend

Resumo da oferta

Ignite. in Lisbon, Portugal is hiring a Payment Support Specialist to assist French-speaking business clients on-site. You will resolve platform issues, guide users, and support partnerships in the French market. Onboarding starts day one with comprehensive training.

The role requires fluent French (C1) and functional English (B2), with full-time hours and a central Lisbon office location. A structured career path and benefits are offered.

Qualificações

• Fluent written and spoken French at C1 level.
• Functional English for internal platforms and communication (B2).
• Strong interpersonal skills and client service mindset.
• Willingness to work on-site in Lisbon office.

Responsabilidades

• Provide prompt guidance to business users via calls, email, and live chat.
• Identify and troubleshoot system errors and login issues.
• Translate complex rules and procedures into clear French for clients.
• Collaborate with tier-two teams to escalate and close requests.
• Maintain logs of interactions and solutions in French and English.

Conhecimentos

French (C1)

English (B2)

Customer focus

Problem solving

Descrição da oferta de emprego

Job Title: Payment Support Specialist (French-Speaking)

Work Location: Lisbon, Portugal (On-Site)

Work Setup: Modern, centrally located office

Hours & Schedule: Full-Time (40 hours per week)

Languages Required: Fluent French (C1) & Functional English (B2)

Position Summary

Are you seeking to kickstart and expand your career with an industry-leading global organization? We are actively hiring service-oriented professionals for the position of Payment Support Specialist, representing a prestigious FinTech partner in Lisbon, Portugal. Operating full-time out of a state-of-the-art office in central Lisbon, you will play a pivotal role supporting B2B client operations across the French commercial market. In this role, you will serve as the premier point of contact, resolving platform issues, delivering client support, and deepening commercial partnerships. Comprehensive, fully paid onboarding training begins immediately on day one, meaning previous FinTech experience is not required.

Main Operational Tasks

• Client Guidance: Offer prompt, accurate advice to business users via inbound phone calls, email channels, and live online chat regarding digital transaction systems.
• Technical Troubleshooting: Identify and troubleshoot system errors, transaction issues, login credentials, and user profile adjustments.
• Simplifying Information: Translate complex financial rules, technical procedures, and operational guidelines into clear, accessible French for corporate clients.
• Team Collaboration: Work alongside tier-two technical teams to escal, track, and successfully close challenging support requests.
• Data Documentation: Maintain thorough, accurate logs of customer interactions and technical solutions in both French and English across corporate software tools.

Applicant Requirements

Essential Criteria

• Language Proficiency: C1-level fluency in written and spoken French, alongside functional B2-level English for internal platforms and communication.
• Technical Aptitude: Strong comfort with digital platforms, a natural curiosity for technology, and strong problem-solving capabilities.
• Client Focus: Excellent interpersonal communication skills accompanied by a genuine dedication to helping corporate customers succeed.
• Account Interest: Strong motivation to build a career in a global corporate environment handling diverse customer scenarios.
• Work Arrangement: Full-time daily presence at our central Lisbon office.

Compensation & Perks

• Base Remuneration: €930 monthly gross base paid across 14 installments per year (including mandatory holiday and Christmas pay allowances).
• Attendance Incentive: An additional €100 monthly performance bonus granted for consistent attendance and punctuality.
• Daily Meal Stipend: A net meal voucher of €7.63 provided for each working day completed on-site.
• Shift Premiums: Additional financial compensation for non-standard schedules or weekend shifts in accordance with Portuguese labor laws.
• Health & Protection: Comprehensive private health and life insurance coverage active immediately on your first working day.
• Professional Growth: Structured path for career progression supported by regular performance evaluations and continuous learning opportunities.

Relocation & Support

• Housing: Initial accommodation provided in a modern, fully equipped company-managed flat with your own private bedroom.
• Administrative Guidance: Full assistance from our dedicated onboarding team to obtain your Portuguese NIF tax number, open a local bank account, and complete social security registration.