French Speaking Customer Support Representative

Ignite; Cascais; Presencial; EUR 11 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

14-pay salary

Attendance incentive

Meal voucher €7.63/day

Shift allowances

Private health & life insurance

Housing support

Career growth

Resumo da oferta

Ignite in Lisbon, Portugal invites a Payment Support Specialist to join our FinTech Operations on-site at our central Lisbon office. You will serve as a primary brand ambassador, guiding corporate accounts in France, resolving system inquiries, and building strong commercial relationships.

Fluent French (C1+) and English (B2) are required. The role offers full-time employment with 100% paid onboarding, performance evaluations, and a comprehensive benefits package including health and life

Qualificações

• Completely fluent in written and spoken French with C1+ level.
• Proficient in English (B2) for enterprise tools and internal comms.
• Strong client-focus with ability to communicate clearly.

Responsabilidades

• Provide prompt, professional guidance to corporate accounts via phone, email, and live chat.
• Detect and troubleshoot software glitches and payment processing issues.
• Explain complex financial and product details in clear French to clients.
• Collaborate with level-two tech support to escalate and resolve issues.
• Log interactions and resolutions in both French and English.

Conhecimentos

French (C1+)

English (B2)

Descrição da oferta de emprego

Job Title: Payment Support Specialist (FinTech Operations)

Location: Lisbon, Portugal (On-site)

Employment Type: Full-Time

Languages Required: Fluent French (C1+) & English (B2)

Position Overview

Are you seeking to take your career to the next level with a worldwide industry leader? We are looking for client-oriented specialists to take on the role of Payment Support Specialist for a dynamic enterprise account based in Lisbon, Portugal. Operating on-site from a modern office in the center of Lisbon, this full-time role positions you at the center of a major FinTech operation assisting corporate clients in France. You will act as a primary brand ambassador, guiding business accounts, resolving system inquiries, and building strong commercial relationships. Full, 100% paid onboarding is provided upon joining, meaning prior FinTech background is not mandatory.

Main Operational Tasks

• Client Guidance: Deliver prompt, professional assistance to corporate accounts through phone, email, and live tchat channels regarding payment technology products.
• Technical Troubleshooting: Detect and troubleshoot software glitches, payment processing errors, login credentials, and user administrative requests.
• Simplifying Information: Communicate intricate financial terms, technical software features, and company procedures in simple, accessible French to business accounts.
• Team Collaboration: Collaborate closely with level-two technical support specialists to **escalate**, monitor, and resolve advanced technical problems.
• Data Documentation: Record accurate, updated interaction logs and case resolution summaries in both French and English within our internal platform.

Applicant Requirements

• Language Proficiency: Completely fluent in written and spoken French (C1 level or higher) with working proficiency in English (B2 level) for enterprise tools and internal communication.
• Technical Aptitude: Advanced computer literacy, a curious problem-solving attitude, and a natural affinity for resolving technical issues.
• Client Focus: Outstanding interpersonal skills backed by a firm commitment to supporting business accounts effectively.
• Account Interest: Strong motivation to build a career in a global corporate environment addressing diverse client requests.

Compensation & Perks

• Base Remuneration: €930 distributed across 14 monthly payments annually (inclusive of required holiday and Christmas bonus pay).
• Attendance Incentive: A €100 monthly incentive tied to consistent workplace attendance and punctuality.
• Daily Meal Stipend: €7.63 tax-free daily meal voucher added for each working day.
• Shift Premiums: Additional statutory pay allocations for weekend or late-hour shifts in compliance with local labor legislation.
• Health & Protection: Comprehensive private health and life insurance policies active from day one of your employment.
• Professional Growth: Defined internal advancement pathways paired with frequent performance evaluations and continuous training.

Relocation & Support

• Housing: Initial accommodation provided in a fully furnished, shared company apartment with a dedicated private bedroom during your settling-in period.
• Administrative Guidance: Comprehensive support from our mobility assistance team to acquire your tax identification number (NIF), open a Portuguese bank account, and complete social security enrollment.