French-Speaking Customer Support Representative

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International environment

Competitive salary

Training provided

Professional development opportunities

Resumo da oferta

Savior Artigos Texteis Lda in Lisbon, Portugal is seeking French-speaking Customer Support Representatives to join international projects. You will assist customers by phone, email and chat.

You will handle inquiries, orders, accounts and payments, maintain records and strive for high quality, productivity and customer satisfaction.

Fluency in French (C1/C2) and English (B2) is required; great communication and problem-solving skills, plus proficiency with computer systems.

Qualificações

• Fluent or native-level French (C1/C2)
• English proficiency at least B2
• Strong communication and problem-solving skills
• Customer-oriented attitude and professional approach
• Good computer literacy and ability to work with different systems

Responsabilidades

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets

Conhecimentos

French C1/C2

English B2

Communication

Problem solving

Customer orientation

Computer literacy

Descrição da oferta de emprego

Location: Lisbon, Portugal

We are currently looking for French-speaking Customer Support Representatives to join international customer service projects in Portugal.

Your Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Requirements

• French: C1/C2 level – excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

What We Offer

• International working environment.
• Competitive salary and benefits depending on the project.
• Training provided.
• Opportunities for professional development.