French-Speaking Customer Support Representative

Cross Border Talents; Braga; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training provided

International working environment

Opportunities for professional develop

Resumo da oferta

Cross Border Talents is hiring for a French-speaking Customer Support Representative in Braga, Portugal. You will provide professional customer support in French via phone, email and chat, assisting with inquiries, orders, accounts and payments while maintaining accurate records and meeting targets.

The role requires French C1/C2 and English B2, strong communication and problem-solving skills, a customer-oriented approach, and good computer literacy to work with multiple systems.

Qualificações

• French: C1/C2 level with excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

Responsabilidades

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Conhecimentos

French proficiency (C1/C2)

English (B2)

Communication skills

Problem solving

Customer orientation

Computer literacy

Descrição da oferta de emprego

French-Speaking Customer Support Representative

Location:Braga, Portugal

We are currently looking for French-speaking Customer Support Representatives to join international customer service projects in Portugal.

Your Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Requirements

• French: C1/C2 level – excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

What We Offer

• International working environment.
• Competitive salary and benefits depending on the project.
• Training provided.
• Opportunities for professional development.