French-Speaking Customer Support Representative

Cross Border Talents; Lisboa; Presencial; EUR 12 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training provided

Professional development

Competitive salary

Resumo da oferta

Cross Border Talents is seeking a French-speaking Customer Support Representative in Lisbon, Portugal. You will provide professional customer support in French via phone, email, and chat, assisting with inquiries, orders, bookings, accounts, and payments to ensure a positive customer experience.

The role requires strong communication and problem-solving abilities, a customer-oriented attitude, and good computer literacy.

Qualificações

• French at C1/C2 level with excellent written and spoken communication.
• English at B2 level or higher.
• Strong communication and problem-solving skills essential.
• Customer-oriented attitude and professional approach.

Responsabilidades

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Conhecimentos

French C1/C2

English B2

Strong communication

Problem solving

Customer-oriented

Descrição da oferta de emprego

French-Speaking Customer Support Representative

Location:Lisbon, Portugal

We are currently looking for French-speaking Customer Support Representatives to join international customer service projects in Portugal.

Your Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Requirements

• French: C1/C2 level – excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

What We Offer

• International working environment.
• Competitive salary and benefits depending on the project.
• Training provided.
• Opportunities for professional development.