French-Speaking Customer Support Representative

Savior Artigos Texteis Lda; Braga; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International environment

Competitive compensation

Training provided

Career development

Resumo da oferta

Savior Artigos Texteis Lda in Braga, Portugal, is seeking a multilingual Customer Support Specialist to assist French-speaking clients by phone, email or chat. You will handle inquiries, orders and payments, resolving issues to ensure a positive experience.

The ideal candidate has fluent French (C1/C2) and strong English (B2), excellent communication, a customer-oriented mindset and solid computer skills. Training and development opportunities are provided.

Qualificações

• Proficient in French at C1/C2 level for written and spoken communication.
• Strong English (B2) to interact with customers and teammates.
• Excellent communication and problem-solving abilities.
• Customer-focused attitude with professional approach.
• Good computer literacy and ability to work with multiple systems.

Responsabilidades

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Conhecimentos

French level C1/C2

English level B2

Communication skills

Problem solving

Customer orientation

Computer literacy

Descrição da oferta de emprego

Location: Braga, Portugal

Your Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Requirements

• French: C1/C2 level – excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

What We Offer

• International working environment.
• Competitive salary and benefits depending on the project.
• Training provided.
• Opportunities for professional development.