Customer Support Agent - French Speaking

The Bench; Lisboa; Presencial; EUR 26 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

International environment

Career progression

Relocation assistance

Modern Lisbon workplace

Resumo da oferta

The Bench in Lisbon is seeking a French-speaking Customer Support Agent to join our multilingual team and deliver outstanding service to French-speaking clients. You will handle inquiries by phone, email, and chat, resolve issues, and collaborate with internal teams to ensure a smooth customer journey while growing your career in an international environment.

This full-time role includes relocation support where applicable, paid training, competitive compensation, and opportunities for

Qualificações

• Fluent French (C1/C2) requirement.
• Good command of English.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset with a professional and positive attitude.
• Strong problem-solving and organizational skills.
• Ability to work independently as well as part of a team.
• Previous customer service experience is a plus, but not required.

Responsabilidades

• Provide professional and friendly customer support via phone, email and/or chat.
• Assist customers with questions, requests and technical or product-related issues.
• Identify customer needs and provide clear, accurate solutions.
• Handle and resolve complaints in a professional manner.
• Follow internal procedures and maintain accurate customer records.
• Collaborate with other teams to ensure a smooth customer journey.
• Contribute to a positive customer experience and high satisfaction levels.

Conhecimentos

French

English

Communication

Descrição da oferta de emprego

Location: Lisbon, Portugal
Employment type: Full-time
Language: French

We are looking for a French-Speaking Customer Support Agent to join our team in Lisbon and provide an excellent customer experience to French-speaking clients.

Your responsibilities

• Provide professional and friendly customer support via phone, email and/or chat.
• Assist customers with questions, requests and technical or product-related issues.
• Identify customer needs and provide clear, accurate solutions.
• Handle and resolve complaints in a professional manner.
• Follow internal procedures and maintain accurate customer records.
• Collaborate with other teams to ensure a smooth customer journey.
• Contribute to a positive customer experience and high satisfaction levels.

Requirements

• Fluent French (C1/C2 level).
• Good command of English.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset with a professional and positive attitude.
• Strong problem-solving and organizational skills.
• Ability to work independently as well as part of a team.
• Previous customer service experience is a plus, but not always required.

What we offer

• Competitive salary package.
• Full-time employment contract.
• Paid training and continuous professional development.
• International and multicultural working environment.
• Modern workplace in Lisbon.
• Opportunities for career progression.
• Support with your relocation to Portugal, where applicable.
• Employee benefits and additional incentives.

Interested?

If you are fluent in French, enjoy helping people and are looking for an opportunity to develop your career in an international environment in Lisbon, we would love to hear from you!