French-Speaking Customer Support | Porto, Portugal

RDN Cons; Porto; On-site; EUR 12,000 - 18,000; Full time

Job summary

100Hires, Inc. seeks a French-speaking customer support professional to join an international team in Porto. The role focuses on assisting French-speaking customers across channels and delivering a professional experience. Onsite work in Porto is required, with training and ongoing support provided.

Candidates should be fluent in French with good English, customer-service experience being an advantage. Motivated entry-level applicants are welcome to apply for this full-time position.

Qualifications

• Fluent French (C1/C2) is required.
• Good command of English.
• Previous customer service experience is an advantage.
• Motivated entry-level candidates are welcome.
• Availability to work onsite in Porto.

Responsibilities

• Support French-speaking customers via phone, email and/or chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product-related enquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions using internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is required.

Job description

Are you a French speaker based in or around Porto and looking for a new customer support opportunity?We are looking for French-speaking professionals to join an international Customer Support team in Porto.The role is suitable for candidates with previous customer-facing experience as well as motivated candidates looking to develop their career in an international environment.Your RoleSupport French-speaking customers via phone, email and/or chatRespond to customer questions and provide accurate informationAssist customers with account, service and product-related enquiriesResolve issues professionally and efficientlyRecord and manage customer interactions using internal systemsDeliver a positive and professional customer experienceCollaborate with colleagues when additional support is requiredYour ProfileFluent French (C1/C2)Good command of EnglishStrong communication and interpersonal skillsCustomer-oriented and solution-focused attitudeComfortable using computers and digital toolsAbility to learn new systems quicklyPrevious customer service experience is an advantageMotivated entry-level candidates are also welcomeAvailability to work onsite in PortoWhat You Can ExpectFull-time employmentInternational and multicultural working environmentInitial training and ongoing supportCareer development opportunitiesIf you speak French and are looking for an international Customer Support opportunity in Porto, we'd be happy to hear from you.