French-Speaking Customer Support | Porto, Portugal

100Hires, Inc.; Coimbra; Presencial; EUR 20 000 - 28 000; Tempo integral

Resumo da oferta

100Hires, Inc. in Porto is seeking a French-speaking customer support representative to join an international team. You will assist French-speaking customers via phone, email and chat, provide accurate information, and resolve inquiries with a professional attitude.

This full-time position welcomes motivated entry-level candidates and offers initial training, ongoing support and development opportunities in a multicultural environment. Availability to work onsite in Porto is required.

Qualificações

• Fluent French (C1/C2).
• Good command of English.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused attitude.
• Availability to work onsite in Porto.

Responsabilidades

• Support French-speaking customers via phone, email and/or chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product-related enquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions using internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is required.

Conhecimentos

Fluent French

English proficiency

Customer service

Communication skills

On-site in Porto

Tech-savvy

Problem solving

Descrição da oferta de emprego

Are you a French speaker based in or around Porto and looking for a new customer support opportunity?We are looking for French-speaking professionals to join an international Customer Support team in Porto.The role is suitable for candidates with previous customer-facing experience as well as motivated candidates looking to develop their career in an international environment.Your RoleSupport French-speaking customers via phone, email and/or chatRespond to customer questions and provide accurate informationAssist customers with account, service and product-related enquiriesResolve issues professionally and efficientlyRecord and manage customer interactions using internal systemsDeliver a positive and professional customer experienceCollaborate with colleagues when additional support is requiredYour ProfileFluent French (C1/C2)Good command of EnglishStrong communication and interpersonal skillsCustomer-oriented and solution-focused attitudeComfortable using computers and digital toolsAbility to learn new systems quicklyPrevious customer service experience is an advantageMotivated entry-level candidates are also welcomeAvailability to work onsite in PortoWhat You Can ExpectFull-time employmentInternational and multicultural working environmentInitial training and ongoing supportCareer development opportunitiesIf you speak French and are looking for an international Customer Support opportunity in Porto, we'd be happy to hear from you.