French-Speaking Customer Support | Porto, Portugal

100Hires, Inc.; Braga; Presencial; EUR 11 000 - 14 000; Tempo integral

Resumo da oferta

100Hires, Inc. is seeking a French-speaking customer support professional to join our Porto-based international team. The role focuses on assisting French-speaking customers via phone, email and chat, delivering accurate information and a positive experience.

The ideal candidate has fluent French, good English, and strong communication skills. Entry-level candidates are welcome, with initial training and ongoing support provided onsite in Porto.

Qualificações

• Fluent French (C1/C2) required or equivalent.
• Good command of English.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused attitude.
• Availability to work onsite in Porto.

Responsabilidades

• Support French-speaking customers via phone, email and chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product inquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions in internal systems.

Conhecimentos

Fluent French

English proficiency

Communication skills

Customer service

Tech literacy

Descrição da oferta de emprego

Are you a French speaker based in or around Porto and looking for a new customer support opportunity?We are looking for French-speaking professionals to join an international Customer Support team in Porto.The role is suitable for candidates with previous customer-facing experience as well as motivated candidates looking to develop their career in an international environment.Your RoleSupport French-speaking customers via phone, email and/or chatRespond to customer questions and provide accurate informationAssist customers with account, service and product-related enquiriesResolve issues professionally and efficientlyRecord and manage customer interactions using internal systemsDeliver a positive and professional customer experienceCollaborate with colleagues when additional support is requiredYour ProfileFluent French (C1/C2)Good command of EnglishStrong communication and interpersonal skillsCustomer-oriented and solution-focused attitudeComfortable using computers and digital toolsAbility to learn new systems quicklyPrevious customer service experience is an advantageMotivated entry-level candidates are also welcomeAvailability to work onsite in PortoWhat You Can ExpectFull-time employmentInternational and multicultural working environmentInitial training and ongoing supportCareer development opportunitiesIf you speak French and are looking for an international Customer Support opportunity in Porto, we'd be happy to hear from you.