French-Speaking Customer Support Advisor – – Lisbon, Portugal (Ref 5)

Closerhire; Lisboa; Presencial; EUR 15 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

14 salaries/year

Resumo da oferta

CloserHire in Lisbon, Portugal is recruiting French-speaking Customer Support Advisors to join an international team supporting premium consumer products. You will handling inquiries via phone, email and chat, assist with product questions and order inquiries, and deliver a high level of service in a dynamic environment.

This is a full-time, Monday to Friday role with standard hours 08:00-17:00, offering 14 salaries per year and onboarding/training.

Qualificações

• Good command of English (written and spoken).
• Prior customer service experience is an advantage.
• Ability to work across multiple systems and channels.

Responsabilidades

• Provide customer support via phone, email and chat.
• Assist customers with product questions and order inquiries.
• Handle post-sales requests and ensure timely issue resolution.
• Accurately document interactions and follow internal procedures.
• Collaborate with international teams to provide seamless support.

Conhecimentos

English

Customer service

Problem solving

Communication

Computer literacy

Descrição da oferta de emprego

1100EUR base salary (x14) + meal — plus 14 Salaries a Year. French-Speaking Customer Support Advisor in Lisbon, Portugal.

What you’ll actually take home

1100EUR base salary (x14) + meal

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

The perks, in full

• 14 Salaries a Year

Everything else in the package

You also get full-time permanent employment Monday to Friday schedule between 08:00 and 17:00, comprehensive onboarding and training, stable long-term project with excellent career development opportunities, international and multicultural working environment, continuous learning and professional growth, and modern office facilities and supportive team culture.

The job itself

CloserHire is partnering with a leading global customer experience company to recruit French-Speaking Customer Support Advisors for a premium consumer products project based in Lisbon, Portugal. This is an excellent opportunity to join an international customer service team supporting customers across multiple communication channels. You’ll assist with product inquiries, order management, and post‑sales support while delivering an outstanding customer experience in a dynamic and multicultural environment.

Day to day that means provide customer support via phone, email, and chat, assist customers with product‑related questions and order inquiries, handle post‑sales requests and ensure timely issue resolution, deliver accurate information while maintaining a high level of customer satisfaction, build positive customer relationships through professional and empathetic communication, accurately document customer interactions and follow internal procedures, and collaborate with international teams to provide seamless customer support.

What you need to bring

• Adaptable and comfortable working in an international and fast-pace environment
• Strong problem-solving skills and attention to detail
• Good computer literacy and ability to work across multiple systems
• Strong customer-oriented mindset with a passion for delivering exceptional service
• Excellent communication and interpersonal skills
• Previous customer service experience is an advantage but not required
• Good command of English

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

We are an equal-opportunity recruiter and consider every applicant on ability alone.

French-Speaking Customer Support Advisor – – Lisbon, Portugal (Ref 5) Lisbon, Portugal