French-Speaking Customer Support Advisor – – Lisbon, Portugal (Ref 3)

Closerhire; Lisboa; Híbrido; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance

Relocation support

Housing options

Office facilities

Resumo da oferta

CloserHire is recruiting a French-speaking Customer Support Advisor in Lisbon to assist users with in-vehicle navigation and multimedia systems. You will be the first point of contact via phone and email, addressing inquiries with precision and empathy.

Initially remote with a transition to the Lisbon office, the role includes a 15-day remote-start training program, health cover, and relocation support including housing options for eligible candidates.

Qualificações

• Fluency in French (spoken and written).
• English language proficiency required.
• Customer service experience is a plus but not mandatory.
• Strong communication and problem-solving skills.

Responsabilidades

• Handle customer inquiries via phone and email regarding navigation systems.
• Provide technical support for in-vehicle navigation and multimedia systems.
• Log customer issues in Salesforce to ensure proper fault diagnostics and follow-up.
• Participate in training and maintain high service quality per internal standards.

Descrição da oferta de emprego

Still in France? This role is in Lisbon, Portugal and the move is paid for. 1050.00 € with room.

Where this job is

To be clear before you read further: the job is in Lisbon, Portugal, not in France. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• permanent accomodation provided - check project files in drive
• Notes: English B1 only New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

What you'll earn in Portugal

1050.00 € with room

Note how the two figures work: the lower one already has your accommodation deducted, because the company provides the room. You are not comparing a lower salary - you are comparing a salary with rent already paid.

On top of the salary

• Private Health Cover
• Paid Training

The role

CloserHire is partnering with a leading global customer experience provider to recruit a French-speaking Customer Support Advisor for their technical support team in Lisbon. This role focuses on assisting users with in-vehicle navigation and multimedia systems for a renowned car manufacturer, offering you the chance to work with innovative technology in a multicultural environment. As a Customer Support Advisor, you will be the first point of contact for users of

Day to day that means handling customer inquiries via phone and email regarding navigation systems such as R-Link, TomTom Live Carminat, and Medianav. Providing technical support and responding to service requests and complaints with accuracy and empathy. Logging customer issues in Salesforce to ensure efficient internal communication, particularly for fault diagnostics. Participating in a comprehensive 15-day training program (remote to start) covering company tools, products, and communication techniques. Maintaining high levels of service quality and adhering to internal performance standards. Initially working from home with a transition to the company's, and lisbon office when required.

What you need

• Monday-Friday schedule (07:00-18:00). Previous customer service experience is a plus but not mandatory
• English. Excellent communication and problem-solving skills. Comfortable with customer interaction via phone and email. Basic technical aptitude and ability to learn new software systems (e.g., Salesforce). A collaborative mindset and willingness to work in a structured, performance-driven environment. Flexibility to work 40 hours per week on a rotating
• Fluency in French (spoken and written) and basic

The rest of the package

You also get full-time contract with long-term career development opportunities. 15 working days of paid training covering all essential tools and processes. Health insurance from the first day of your contract. Meal allowance via a prepaid card usable in restaurants, cafés, and supermarkets. Relocation support available, including benefit-in-kind housing options for selected candidates. Access to modern office facilities, including lounges, cafeterias, and team collaboration spaces in central Lisbon.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.

French-speaking Customer Support Advisor - - Lisbon, Portugal (Ref 3) • Lisbon, Portugal