French-Speaking Customer Support Advisor – Porto (E‑commerce)

Cross Border Talents; Porto; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Attendance bonus

Meal allowance

Resumo da oferta

Cross Border Talents in Porto, Portugal is seeking a Customer Support Advisor for French-speaking customers. You will join a dynamic and multicultural team to provide exceptional support for an international e-commerce project.

The role involves assisting customers via phone, email, and chat in French, handling orders, deliveries, payments and returns, and maintaining accurate records. EU citizenship or valid work authorization for Portugal is required.

Qualificações

• Native or fluent French (C1/C2 level).
• Good command of English.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.
• EU citizenship or valid work authorization for Portugal.

Responsabilidades

• Assist customers via phone, email, and chat in French.
• Handle inquiries related to orders, deliveries, payments, returns, and account management.
• Provide professional and customer-focused solutions.
• Maintain accurate records of customer interactions.
• Ensure a high level of customer satisfaction.

Conhecimentos

French fluent

English

Customer service

Communication

Problem solving

Descrição da oferta de emprego

Cross Border Talents in Porto, Portugal is seeking a Customer Support Advisor for French-speaking customers. You will join a dynamic and multicultural team to provide exceptional support for an international e-commerce project.

The role involves assisting customers via phone, email, and chat in French, handling orders, deliveries, payments and returns, and maintaining accurate records. EU citizenship or valid work authorization for Portugal is required.