Polish-Speaking Customer Support Specialist – Lisbon, Portugal (Ref 3)

Closerhire; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

14 Salaries a Year

Accommodation Provided

Flights Covered

Private Health Cover

Meal Allowance

Job summary

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Support Specialists for an international e-commerce platform based in Lisbon, Portugal.

You'll provide customer support in Polish and English, assist buyers, sellers, and content creators with orders and platform services, and ensure professional, empathetic resolutions while working in a dynamic, multicultural team.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to handle high volumes during promotions.
• Decision-making in fast-paced environments.
• Customer-oriented mindset with empathy and problem-solving abilities.
• Excellent verbal and written communication in English and Polish.

Responsibilities

• Provide customer support via Polish and English for buyers, sellers, and content creators.
• Resolve order-related inquiries and platform service questions.
• Investigate and resolve customer issues by reviewing orders and logistics information.
• Document customer interactions accurately and maintain detailed case records.
• Deliver a professional, empathetic customer experience throughout every interaction.

Skills

Polish language

Customer service

E-commerce knowledge

Job description

920€ x 14 yearly — plus 14 Salaries a Year, Accommodation Provided, Flights Covered. Polish-Speaking Customer Support Specialist in Lisbon, Portugal.

What you'll actually take home

920€ x 14 yearly

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

The perks, in full

• 14 Salaries a Year
• Accommodation Provided
• Flights Covered
• Private Health Cover
• Meal Allowance

Everything else in the package

You also get comprehensive paid onboarding and training, stable full-time employment, international and multicultural working environment, career development and internal growth opportunities, private health insurance Meal allowance, ongoing learning and professional development Rotating schedule Monday to Sunday, between 08:00–17:00 and 09:00–18:00, with 2 rotational days off, future opportunity to work within a 24/7 rotating operation as business needs evolve, and opportunity to support one of the world’s fastest-growing e-commerce platforms while building an international customer service career.

The job itself

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Support Specialists for an international e-commerce platform. If you’re passionate about online shopping, digital platforms, and delivering outstanding customer experiences, this is an exciting opportunity to join a dynamic international team. You’ll support users with their marketplace experience, assisting buyers, sellers, and content creators with order-related inquiries while ensuring fast, professional, and effective resolutions.

Day to day that means provide customer support via inbound and outbound calls in Polish and English, assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services, investigate and resolve customer issues by reviewing order and logistics information, handle customer requests within established quality standards and service level agreements, elevate complex cases to the appropriate internal teams when required, accurately document customer interactions and maintain detailed case records, and deliver a professional, empathetic, and customer-focused experience throughout every interaction.

What you need to bring

• Strong organizational skills and attention to detail
• Comfortable handling high contact volumes during promotional campaigns and peak seasons
• Ability to make sound decisions while working in a fast-paced environment
• Customer-oriented mindset with strong empathy and problem-solving abilities
• Excellent verbal and written communication skills
• Strong understanding of e-commerce and online marketplaces
• Previous customer service experience is an advantage

Moving there

To get you on the ground: accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside, portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health, and insurance since day 1 for small amount, free after 6 months.

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

Around five weeks from applying to your first day on the ground.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.