French-speaking Customer Support Advisor – Automotive Technology

Pkrecruiting; Lisboa; Híbrido; EUR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance

Relocation housing support

Modern Lisbon office facilities

Resumo da oferta

CloserHire is recruiting a French-speaking Customer Support Advisor in Lisbon to assist users of in-vehicle navigation and multimedia systems. You will be the first point of contact via phone and email, with a 15-day remote training and a path to join the Lisbon office when required.

The role offers a full-time contract, a 40-hour week on a rotating schedule, health insurance from day one, a meal allowance, relocation support, and access to modern office facilities in central Lisbon.

Qualificações

• Fluent in French (spoken and written) with basic English.
• Excellent communication and problem-solving skills.
• Comfortable with customer interaction via phone and email.
• Basic technical aptitude and ability to learn new software systems (Salesforce).
• Collaborative mindset in a structured, performance-driven environment.
• Willingness to work 40 hours per week on rotating schedule (07:00-18:00).
• Previous customer service experience is a plus.

Responsabilidades

• Handle customer inquiries via phone and email regarding navigation systems.
• Provide technical support and respond to service requests with empathy.
• Log customer issues in Salesforce for efficient internal communication.
• Participate in a 15-day remote-to-start training program.
• Maintain high service quality and adhere to performance standards.
• Work from home initially with transition to Lisbon office as needed.

Conhecimentos

Fluent French

Basic English

Communication skills

Problem-solving

Phone & email handling

Ferramentas

Salesforce

Descrição da oferta de emprego

CloserHire is partnering with a leading global customer experience provider to recruit a French-speaking Customer Support Advisor for their technical support team in Lisbon. This role focuses on assisting users with in-vehicle navigation and multimedia systems for a renowned car manufacturer, offering you the chance to work with innovative technology in a multicultural environment. As a Customer Support Advisor, you will be the first point of contact for users of in-car multimedia and navigation systems.

Responsibilities

• Handling customer inquiries via phone and email regarding navigation systems such as R-Link, TomTom Live Carminat, and Medianav.
• Providing technical support and responding to service requests and complaints with accuracy and empathy.
• Logging customer issues in Salesforce to ensure efficient internal communication, particularly for fault diagnostics.
• Participating in a comprehensive 15-day training program (remote to start) covering company tools, products, and communication techniques.
• Maintaining high levels of service quality and adhering to internal performance standards.
• Initially working from home with a transition to the company’s Lisbon office when required.

Qualifications

• Fluency in French (spoken and written) and basic English.
• Excellent communication and problem-solving skills.
• Comfortable with customer interaction via phone and email.
• Basic technical aptitude and ability to learn new software systems (e.g., Salesforce).
• A collaborative mindset and willingness to work in a structured, performance-driven environment.
• Flexibility to work 40 hours per week on a rotating Monday-Friday schedule (07:00-18:00).
• Previous customer service experience is a plus but not mandatory.

Benefits

• Full-time contract with long-term career development opportunities.
• 15 working days of paid training covering all essential tools and processes.
• Health insurance from the first day of your contract.
• Meal allowance via a prepaid card usable in restaurants, cafés, and supermarkets.
• Relocation support available, including benefit-in-kind housing options for selected candidates.
• Access to modern office facilities, including lounges, cafeterias, and team collaboration spaces in central Lisbon.

Relocation

permanent accomodation provided - check project files in drive