French Technical Service Advisor in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 26,000; Full time

Job summary

Cross Border Talents is seeking a French Technical Service Advisor in Lisbon to deliver high-quality customer support across phone, chat, email, and social media. You will troubleshoot account setup, verification, login issues, and financial or technical inquiries, serving clients with clear guidance.

You will act as a trusted advisor for sports-industry clients, addressing questions promptly, building strong relationships, and contributing to process improvements in a fast-paced, onsite team

Qualifications

• Fluent in French at C2 level.
• EU Citizenship or Portuguese Residency Card.
• 0-1 year experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Provide outstanding support through phone, live chat, email, and social media.
• Assist with account setup, verification, login issues, financial queries, and technical challenges.
• Act as a reliable advisor, especially to clients in the sports industry.
• Address customer questions, concerns, and feedback promptly.
• Build strong customer relationships through effective communication.
• Ensure high service standards aligned with company policies.
• Recommend enhancements for processes and services.

Skills

French (C2)

Leadership

Analytical skills

Communication skills

Eagerness to learn

Job description

French Technical Service Advisor in Lisbon

About the job French Technical Service Advisor in Lisbon

Take Your Career to the Next Level!

We’re looking for a motivatedTechnical Customer Support Advisorto join our forward-thinking and energetic team! If you're flexible, personable, and excel in dynamic settings, this role is perfect for you.

Role Overview:

As a Technical Customer Support Advisor, you'll connect with clients across multiple channels—phone, chat, email, and social media to resolve account, technical, and financial inquiries. Your contributions will drive customer satisfaction and shape process improvements.

Key Responsibilities:

• Provide outstanding support through phone, live chat, email, and social media
• Assist with account setup, verification, login issues, financial queries, and technical challenges
• Act as a reliable advisor, especially to clients in the sports industry
• Address customer questions, concerns, and feedback promptly
• Build strong customer relationships through effective communication
• Ensure high service standards aligned with company policies
• Recommend enhancements for processes and services

Requirements:

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Earn bonuses based on your contributions
• Meal Allowance: Coverage for workday meals
• Transportation Support: Assistance with commuting expenses
• Health & Life Insurance: Comprehensive care for your well-being
• Onsite Work: Collaborate and thrive in an in-office environment

Kickstart your exciting customer support career today! We can’t wait to connect!