French-speaking Customer Service Representative – Braga

Cross Border Talents; Lisboa; Hybrid; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Weekends off

Hybrid work model

Work equipment provided

Job summary

Cross Border Talents in Braga is seeking a French-speaking Customer Service Representative to join a dynamic team. You will support users of an app-based solution that helps employees manage benefits such as meal, mobility and gift vouchers, mainly through inbound calls.

The role offers a 6-month contract, a hybrid work model, a welcome bonus during the first year, a daily food allowance, and provided work equipment for those outside a 50 km radius.

Qualifications

• Fluent or native-level French
• Customer support experience is an advantage
• Strong communication skills
• Comfortable working with digital tools and apps
• Availability for rotational shifts, Monday to Friday
• Based in Portugal or willing to relocate to Braga

Responsibilities

• Assist customers with questions about the app's features and use
• Provide support primarily through inbound calls
• Answer questions on account creation and balance management
• Inform customers about all service features
• Deliver a professional and positive customer experience on every interaction

Skills

French

Communication

Customer support

Digital tools

Shift work

Job description

Location: Braga, Portugal
Work Model: Hybrid
Schedule: Monday to Friday, 07:00-18:00 (rotational shifts) | Weekends off

About the Role

We are looking for a French-speaking Customer Service Representative to join a dynamic team in Braga. You will support users of an innovative app-based solution designed to enhance the employee experience, which allows employees to manage benefits such as meal, mobility and gift vouchers. You will assist customers with the app's features and benefits, primarily through inbound calls.

Key Responsibilities

• Assist customers with questions about the app's features and use
• Provide support primarily through inbound calls
• Answer questions on account creation and balance management
• Inform customers about all service features
• Deliver a professional and positive customer experience on every interaction

Requirements

• Fluent or native-level French
• Customer support experience is an advantage
• Strong communication skills
• Comfortable working with digital tools and apps
• Availability for rotational shifts, Monday to Friday
• Based in Portugal or willing to relocate to Braga

What We Offer

• 6-month contract
• Hybrid work model
• Welcome bonus paid during the first year of employment
• Food allowance for each working day
• Work equipment provided (shipped to candidates living more than 50 km from the office)
• Weekends off
• Multicultural environment with career growth