French-speaking Customer Service Representative (Hybrid) – Braga

Cross Border Talents; Lisboa; Hybrid; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Hybrid work model

Weekends off

Work equipment provided

Job summary

Cross Border Talents in Braga, Portugal, is seeking a French-speaking Customer Service Representative. You will support users of an app-based benefits platform, handling inquiries and guiding users through features and account actions.

The role emphasizes inbound call support, a hybrid work model, and a 6-month contract, with a welcome bonus and daily meal allowance. candidates based in Portugal or willing to relocate to Braga are encouraged to apply.

Qualifications

• Fluent or native-level French is required.
• Customer support experience is an advantage.
• Strong communication skills are essential for this role.
• Comfortable using digital tools and apps in a support context.
• Availability for rotational shifts, Monday to Friday.
• Based in Portugal or willing to relocate to Braga.

Responsibilities

• Assist customers with questions about the app's features and use.
• Provide support primarily through inbound calls.
• Answer questions on account creation and balance management.
• Inform customers about all service features.
• Deliver a professional and positive customer experience on every interaction.

Skills

French language proficiency

Communication skills

Customer support experience

Job description

Location: Braga, Portugal
Work Model: Hybrid
Schedule: Monday to Friday, 07:00-18:00 (rotational shifts) | Weekends off

About the Role

We are looking for a French-speaking Customer Service Representative to join a dynamic team in Braga. You will support users of an innovative app-based solution designed to enhance the employee experience, which allows employees to manage benefits such as meal, mobility and gift vouchers. You will assist customers with the app's features and benefits, primarily through inbound calls.

Key Responsibilities

• Assist customers with questions about the app's features and use
• Provide support primarily through inbound calls
• Answer questions on account creation and balance management
• Inform customers about all service features
• Deliver a professional and positive customer experience on every interaction

Requirements

• Fluent or native-level French
• Customer support experience is an advantage
• Strong communication skills
• Comfortable working with digital tools and apps
• Availability for rotational shifts, Monday to Friday
• Based in Portugal or willing to relocate to Braga

What We Offer

• 6-month contract
• Hybrid work model
• Welcome bonus paid during the first year of employment
• Food allowance for each working day
• Work equipment provided (shipped to candidates living more than 50 km from the office)
• Weekends off
• Multicultural environment with career growth