French-speaking Customer Service Agent

Savior Artigos Texteis Lda; Braga; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Savior Artigos Texteis Lda is seeking a French-speaking Customer Service Agent to provide professional and efficient support to customers in French. You will assist customers with their requests, resolve issues, and ensure a positive customer experience while working as part of a dynamic team.

The role requires living in Portugal, within 50 km of Braga, and strong communication and customer service skills. You will respond to inquiries across channels and maintain high service standards.

Qualificações

• French language at C2 level or native; strong written and spoken skills.
• Must already reside in Portugal.
• Must live within 50 km of the Braga office.
• Strong communication and customer service abilities.
• Good problem-solving skills.
• Able to work well in a team.
• Professional and customer-oriented approach.

Responsabilidades

• Provide customer support in French through available channels.
• Respond to customer questions and requests professionally and efficiently.
• Identify and resolve customer issues.
• Ensure a high level of customer satisfaction.
• Follow established procedures and quality standards.
• Collaborate with team members to resolve more complex customer cases.
• Maintain accurate and professional communication with customers.

Conhecimentos

French proficiency

Customer service

Teamwork

Problem solving

Descrição da oferta de emprego

About The Position

As a French-speaking Customer Service Agent, you will provide professional and efficient support to customers in French. You will assist customers with their requests, resolve issues, and ensure a positive customer experience while working as part of a dynamic team.

Requirements

• C2 or native-level proficiency in French, with excellent spoken and written communication skills
• Must already be residing in Portugal
• Must live within 50 km of the Braga office
• Strong communication and customer service skills
• Good problem-solving abilities
• Ability to work effectively in a team environment
• Professional and customer-oriented approach

Key Responsibilities

• Provide customer support in French through the available communication channels
• Respond to customer questions and requests professionally and efficiently
• Identify and resolve customer issues
• Ensure a high level of customer satisfaction
• Follow established procedures and quality standards
• Collaborate with team members to resolve more complex customer cases
• Maintain accurate and professional communication with customers

Important: Candidates must already reside in Portugal and live within 50 km of the Braga office. Candidates requiring relocation or living outside this radius will not be considered.