French-Speaking Customer Service Agent

Cross Border Talents; Braga; Sur place; EUR 13 000 - 20 000; Plein temps

Résumé du poste

Cross Border Talents in Braga, Portugal is seeking a French-Speaking Customer Service Agent to join an international team. You will provide support for a digital application, helping users with features, accounts, balances and services, mainly via inbound calls.

You should be fluent in French with excellent communication and a friendly, professional approach. You will reside in Portugal near Braga and thrive in a fast-paced, customer-focused environment.

Qualifications

• Fluent or native-level proficiency in French.
• Excellent communication and interpersonal skills.
• Customer-oriented and professional approach.
• Comfortable providing support by phone.
• Ability to understand and explain digital applications and their features.

Responsabilités

• Assist customers with questions regarding the application and its features.
• Provide support primarily through inbound calls.
• Help customers with account creation and balance management.
• Explain the application's services and features clearly.
• Provide accurate and professional information to customers.
• Handle customer inquiries with patience and empathy.

Connaissances

French fluency

Communication

Customer orientation

Phone support

Digital app knowledge

Description du poste

About the Role

We are looking for a French-Speaking Customer Service Agent to join an international team in Braga, Portugal.

In this role, you will provide customer support to users of a digital application, helping them with questions related to app features, account management, balances, and available services. You will primarily assist customers through inbound calls while ensuring a professional and positive customer experience.

Key Responsibilities

• Assist customers with questions regarding the application and its features.
• Provide support primarily through inbound calls.
• Help customers with account creation and balance management.
• Explain the application's services and features clearly.
• Provide accurate and professional information to customers.
• Handle customer inquiries with patience and empathy.
• Ensure a high-quality customer experience during every interaction.

Requirements

• Fluent or native-level proficiency in French.
• Excellent communication and interpersonal skills.
• Customer-oriented and professional approach.
• Comfortable providing support by phone.
• Ability to understand and explain digital applications and their features.
• Must already be residing in Portugal and living in or near Braga.
• Previous customer service experience is a plus.