Customer Service Representative - French-speaking - Braga

Cross Border Talents; Braga; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Wellness benefits

Ongoing training

Resumo da oferta

Cross Border Talents is seeking a French Customer Service Representative in Braga, Portugal. You will be the first point of contact for clients, delivering professional, friendly support across phone, email, and chat.

Responsibilities include guiding clients through products and troubleshooting, managing orders and service changes, and maintaining accurate CRM records. English fluency is required, with additional languages a plus.

Qualificações

• 1+ years of experience in customer service or a client-facing role is a plus.
• Excellent written and spoken English.
• French language skills are a plus.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Conhecimentos

Customer service

Communication skills

English fluency

French language

Descrição da oferta de emprego

About the Position

As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat with professionalism and empathy.

Resolve issues promptly, ensuring each interaction ends with a satisfied customer.

Guide clients through products, services, and troubleshooting steps.

Manage account updates, orders, and service modifications.

Collaborate with internal teams to handle complex cases efficiently.

Keep accurate records of all customer interactions in CRM systems.

Requirements

1+ years of experience in customer service or a client-facing role is a plus.

Excellent communication skills in both written and spoken English (additional languages a plus).

Strong problem-solving abilities and a customer-first mindset.

Ability to multitask and work effectively under pressure.

Benefits

Competitive salary based on your skills and experience.

Performance-based bonuses for outstanding service.

Health coverage and wellness benefits.

Ongoing training and career development opportunities.

Ready to create meaningful customer experiences?