French Customer Support in Braga

Cbtalents; Braga; Presencial; EUR 14 000 - 22 000; Tempo integral

Resumo da oferta

Cbtalents in Braga, Portugal is hiring a French C2 Customer Service Representative to join our on-site team. You will provide professional support to customers, answering questions about the application and its features, and ensuring a high-quality customer experience.

Key requirements include French proficiency at C2 level, excellent communication and interpersonal skills, and a customer-oriented mindset. Previous customer service experience is advantageous, and you must have valid

Qualificações

• French language at C2 level.
• Excellent communication and interpersonal skills.
• Customer-oriented approach and problem-solving abilities.
• Previous customer service experience is advantageous.
• Valid documentation authorizing employment in Portugal.

Responsabilidades

• Provide customer support primarily through inbound calls.
• Assist customers with questions regarding the application, its features, and functionality.
• Support customers with account creation and balance management.
• Provide clear and accurate information regarding the platform and available services.
• Identify customer needs and provide appropriate solutions in a professional and timely manner.
• Ensure a positive customer experience throughout each interaction.

Conhecimentos

French

Communication

Problem solving

Customer service

Descrição da oferta de emprego

French C2 Customer Service Representative | Braga, Portugal | On-site

Position Overview
We are seeking a French-speaking Customer Service Representative to join an international team supporting an innovative employee benefits platform. The successful candidate will provide professional and efficient assistance to customers, ensuring a high-quality customer experience.

Key Responsibilities

• Provide customer support primarily through inbound calls.
• Assist customers with questions regarding the application, its features, and functionality.
• Support customers with account creation and balance management.
• Provide clear and accurate information regarding the platform and available services.
• Identify customer needs and provide appropriate solutions in a professional and timely manner.
• Ensure a positive customer experience throughout each interaction.

Requirements

• French proficiency at C2 level.
• Strong communication and interpersonal skills.
• Good problem-solving abilities and a customer-oriented approach.
• Previous customer service experience is considered an advantage.
• Valid documentation authorizing employment in Portugal.

Work Schedule

• Monday to Friday.
• Rotational shifts between 07:00 and 18:00.
• Weekends off.