Customer Service Representative - French Language - Braga

LetsDo Solutions; Braga; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonuses based on performance

Health coverage

Training and career development

Job summary

LetsDo Solutions is seeking a French Customer Service Representative to be the first point of contact for clients in Braga, Portugal. You will provide friendly, professional support and guide customers through products and services to ensure satisfaction.

Responsibilities include handling inquiries by phone, email, and chat, resolving issues promptly, and maintaining accurate CRM records. Prior English proficiency and customer-first mindset are essential for success.

Qualifications

• 1+ years of experience in customer service or a client-facing role.
• Excellent communication skills in both written and spoken English (additional languages a plus).
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work effectively under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Skills

Excellent communication

Customer-first mindset

Multitasking under pressure

English proficiency

Job description

About The Position

As a French

As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer
• Guide clients through products, services, and troubleshooting steps
• Manage account updates, orders, and service modifications
• Collaborate with internal teams to handle complex cases efficiently
• Keep accurate records of all customer interactions in CRM systems

Requirements

• 1+ years of experience in customer service or a client-facing role is a plus
• Excellent communication skills in both written and spoken English (additional languages a plus)
• Strong problem-solving abilities and a customer-first mindset
• Ability to multitask and work effectively under pressure

Benefits

• Competitive salary based on your skills and experience
• Performance-based bonuses for outstanding service
• Health coverage and wellness benefits
• Ongoing training and career development opportunities