Customer Service Representative (French-speaking) - BRAGA

Cross Border Talents; Braga; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Health coverage

Wellness benefits

Training & career development

Performance-based bonuses

Job summary

Cross Border Talents in Braga, Portugal, is seeking a French Customer Service Representative to be the first point of contact for clients. You will deliver friendly, professional support via phone, email, and chat, ensuring customers feel heard, valued, and satisfied.

You will guide clients through products and troubleshooting steps, manage account updates, and collaborate with internal teams to resolve complex cases efficiently.

Qualifications

• 1+ years of experience in customer service or client-facing role is a plus.
• Excellent communication skills in English (written and spoken).
• Strong problem-solving abilities and a customer-first mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Skills

Customer service experience

English communication

Problem solving

Multitasking under pressure

Job description

About the Position

As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat with professionalism and empathy.

Resolve issues promptly, ensuring each interaction ends with a satisfied customer.

Guide clients through products, services, and troubleshooting steps.

Manage account updates, orders, and service modifications.

Collaborate with internal teams to handle complex cases efficiently.

Keep accurate records of all customer interactions in CRM systems.

Requirements

1+ years of experience in customer service or a client-facing role is a plus.

Excellent communication skills in both written and spoken English (additional languages a plus).

Strong problem-solving abilities and a customer-first mindset.

Ability to multitask and work effectively under pressure.

Benefits

Competitive salary based on your skills and experience.

Performance-based bonuses for outstanding service.

Health coverage and wellness benefits.

Ongoing training and career development opportunities.

Ready to create meaningful customer experiences?