Customer Service Representative - French Language - Braga

Cross Border Talents; Braga; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health coverage

Career development

Job summary

Cross Border Talents in Braga, Portugal, is seeking a French-speaking Customer Service Representative. You will be the first contact for clients, delivering friendly, professional support and guiding users through products and troubleshooting.

You will handle inquiries by phone, email, and chat, keep CRM records up to date, and collaborate with internal teams on complex cases. Fluency in English is required; additional languages are a plus.

Qualifications

• 1+ years of experience in customer service or a client-facing role is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Skills

Communication skills

Problem-solving

Customer focus

Multitasking

English proficiency

Job description

About the Position

As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat with professionalism and empathy.

Resolve issues promptly, ensuring each interaction ends with a satisfied customer.

Guide clients through products, services, and troubleshooting steps.

Manage account updates, orders, and service modifications.

Collaborate with internal teams to handle complex cases efficiently.

Keep accurate records of all customer interactions in CRM systems.

Requirements

1+ years of experience in customer service or a client-facing role is a plus.

Excellent communication skills in both written and spoken English (additional languages a plus).

Strong problem-solving abilities and a customer-first mindset.

Ability to multitask and work effectively under pressure.

Benefits

Competitive salary based on your skills and experience.

Performance-based bonuses for outstanding service.

Health coverage and wellness benefits.

Ongoing training and career development opportunities.

Ready to create meaningful customer experiences?