French Customer Service Representative - EU Citizens

Hiring International; Porto; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary package

Health insurance

Meal allowance

Relocation package

Training & career growth

Dynamic work environment

Job summary

Hiring International is seeking a French-speaking Customer Service Representative to join our teams in Lisbon, Porto or Braga. The role supports a world-leading brand and offers on-site or hybrid work, starting date flexible.

You will handle inquiries via phone, email and chat, guide users through processes, and collaborate with internal teams to ensure a high quality customer experience. Fluent French (native or C2) and good English (B1/B2) are required, with hospitality or prior CS experience

Qualifications

• Native or C2 level French with professional English (B1/B2).
• Strong communication and problem-solving skills.
• Customer-first mindset and attention to detail.
• Adaptability to a multicultural and fast-paced environment.
• Previous experience in customer service or hospitality is a plus but not mandatory.

Responsibilities

• Communicate with French-speaking customers via phone, email, and chat.
• Handle inquiries, solve problems, and ensure customer satisfaction.
• Guide users through processes and troubleshoot issues.
• Collaborate with internal departments to enhance the customer experience.
• Maintain a high level of service quality and achieve performance goals.

Skills

French proficiency

English communication

Job description

Position: French-speaking Customer Service Representative

Location: Lisbon, Porto or Braga Portugal

Start Date: Flexible

Work Model: On-site or Hybrid (depending on project needs)

About The Role

Are you passionate about helping others and delivering exceptional service experiences?

Join a multinational company recognized for its vibrant work culture and dedication to employee growth. You'll become part of a friendly, multilingual team supporting one of the world's leading brands where your communication skills and positive attitude will make a real difference every day.

What You’ll Do

• Communicate with French-speaking customers via phone, email, and chat.


• Handle inquiries, solve problems, and ensure customer satisfaction with professionalism and empathy.


• Guide users through processes, troubleshoot issues, and provide accurate information.


• Collaborate with internal departments to enhance the overall customer experience.


• Maintain a high level of service quality and achieve individual performance goals.

What We’re Looking For

• Language Skills: Native or C2 level of French + B1/B2 level of English.


• Strong communication and problem-solving skills.


• A customer-first mindset with attention to detail.


• Adaptability to a multicultural and fast-paced environment.


• Previous experience in customer service or hospitality is a plus but not mandatory!

What’s In It For You

• Competitive Salary Package aligned with market standards.


• Health Insurance private coverage for your peace of mind.


• Meal Allowance enjoy daily meal support.


• Relocation Package for candidates moving from abroad (including flight + accommodation support).


• Training & Career Growth continuous development and promotion opportunities within the company.


• Dynamic Work Environment multicultural teams, social events, and modern offices in Lisbon & Porto.