French-Speaking Customer Support Agent!

Career Nest Academy; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Language package

Performance bonus

Attendance bonus

Meal allowance

Job summary

Career Nest Academy in Lisbon is hiring a French-speaking Customer Support Agent to join an international travel platform from our Sete Rios office. You will handle inquiries in French and English, ensuring smooth travel experiences for customers.

The role requires native-level French, strong English, and experience in customer support, call centers, or hospitality. It is a full-time, on-site position with rotating shifts; local Portugal residency is required.

Qualifications

• Native-level fluency in French (written and spoken) and strong English communication.
• Experience in customer support, contact centers, or hospitality/travel services.
• Valid work eligibility and current residence in Portugal.
• Willingness to work rotating shifts.

Responsibilities

• Provide customer support for an international travel platform from the Lisbon office.
• Handle inquiries via phone, email, or chat with professionalism and empathy.

Skills

French-speaking

English communication

Customer service experience

Job description

Are you currently based in Lisbon, fluent in French, and looking for your next career move within a leading global operations hub? We are seeking customer-oriented French-Speaking Customer Support Agents to support an international travel platform from a central office in Sete Rios, Lisbon.

Take advantage of competitive allowances, structured bonuses, and a collaborative multicultural work environment!

Key Information & Role Details:

• Position: French-Speaking Customer Support Agent
• Language Requirements: Native or bilingual proficiency in French, plus professional conversational English
• Location: Lisbon (Sete Rios), Portugal (Open strictly to local candidates already residing in Portugal; no relocation assistance is provided)
• Work Type: 100% On-site
• Schedule & Working Hours: Rotational shift pattern covering Monday through Sunday between 08:00 and 22:00, with 2 rotating days off per week
• Target Start Date: October 9, 2026

Compensation & Financial Package (Salary & Benefits):

• Base Salary: €1,100.00 gross per month
• Language Package: €150.00 gross per month
• Performance & Attendance Bonus: Up to €80.00 – €100.00 gross monthly based on results
• Meal Allowance: €7.00 per worked day
• Workplace Culture: Vibrant, international team environment in central Lisbon with excellent transport connections

What We Are Looking For:

• Native-level fluency in French (written and spoken) and strong communication skills in English
• Prior experience in customer support, contact centers, or hospitality/travel services
• Valid legal eligibility to work and current residence in Portugal
• Strong problem-solving mindset and flexibility to work rotating shifts

Ready to secure your next role in Lisbon?

Class capacities for October 9 are filling up quickly.