French Customer Service Representative - EU Citizens

Hiring International; Leiria; Hybrid; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Meal Allowance

Relocation Package

Training & Career Growth

Dynamic Work Environment

Job summary

Hiring International in Portugal is seeking a French-speaking Customer Service Representative to join our multilingual team. Based in Lisbon, Porto or Braga, you will help customers via phone, email and chat and contribute to a consistently high standard of service.

The role offers on-site or hybrid work, relocation support for eligible candidates, health insurance, meal allowance, and ongoing training with clear career progression within a dynamic environment.

Qualifications

• Native or C2 French required.
• English proficiency at B1/B2 level or higher.
• Experience in customer service or hospitality is a plus.

Responsibilities

• Communicate with French-speaking customers via phone, email, and chat.
• Handle inquiries, solve problems, and ensure customer satisfaction.
• Guide users through processes, troubleshoot issues, and provide accurate information.
• Collaborate with internal departments to enhance the customer experience.
• Maintain a high level of service quality and meet individual performance goals.

Skills

French (Native/C2)

English (B1/B2)

Customer service

Multitasking

Job description

Position: French-speaking Customer Service Representative

Location: Lisbon, Porto or Braga Portugal

Start Date: Flexible

Work Model: On-site or Hybrid (depending on project needs)

About The Role

Are you passionate about helping others and delivering exceptional service experiences?

Join a multinational company recognized for its vibrant work culture and dedication to employee growth. You'll become part of a friendly, multilingual team supporting one of the world's leading brands where your communication skills and positive attitude will make a real difference every day.

What You’ll Do

• Communicate with French-speaking customers via phone, email, and chat.


• Handle inquiries, solve problems, and ensure customer satisfaction with professionalism and empathy.


• Guide users through processes, troubleshoot issues, and provide accurate information.


• Collaborate with internal departments to enhance the overall customer experience.


• Maintain a high level of service quality and achieve individual performance goals.

What We’re Looking For

• Language Skills: Native or C2 level of French + B1/B2 level of English.


• Strong communication and problem-solving skills.


• A customer-first mindset with attention to detail.


• Adaptability to a multicultural and fast-paced environment.


• Previous experience in customer service or hospitality is a plus but not mandatory!

What’s In It For You

• Competitive Salary Package aligned with market standards.


• Health Insurance private coverage for your peace of mind.


• Meal Allowance enjoy daily meal support.


• Relocation Package for candidates moving from abroad (including flight + accommodation support).


• Training & Career Growth continuous development and promotion opportunities within the company.


• Dynamic Work Environment multicultural teams, social events, and modern offices in Lisbon & Porto.