French-Speaking Customer Support Specialist (On-Site, Lisbon)

Cbtalents; Cadaval; On-site; EUR 10,044; Full time

Benefits offered by this job

Competitive salary and bonuses

Meal allowance

Career growth opportunities

Relocation support

Job summary

A customer support service provider is seeking a French-Speaking Customer Support Specialist based in Lisbon, Portugal. The ideal candidate will provide exceptional service to customers in French and English, resolving inquiries via phone, email, and chat. Responsibilities include documenting issues in the CRM and collaborating with teams to ensure customer satisfaction. Competitive salary of 900 EUR monthly plus bonuses and allowances are offered along with a 24/7 shift schedule and relocation support.

Qualifications

• Must legally work in Portugal for more than a year.
• Strong interpersonal skills with a patient approach.
• Willingness to work in a 24/7 shift schedule.

Responsibilities

• Provide support primarily via phone, email, and chat.
• Troubleshoot and resolve customer inquiries.
• Document interactions clearly in the CRM system.
• Collaborate with departments to resolve complex issues.
• Achieve performance metrics for customer satisfaction.

Skills

Fluent in French

Advanced English (C1)

Problem-solving skills

Excellent communication skills

Tools

CRM software

Job description

French-Speaking Customer Support Specialist (On-Site, Lisbon)

Job Openings French-Speaking Customer Support Specialist (On-Site, Lisbon)

About the job French-Speaking Customer Support Specialist (On-Site, Lisbon)

Join our dynamic and international team in Lisbon, Portugal, as a French-Speaking Customer Support Specialist! This is an excellent opportunity for multilingual individuals looking to start or grow their career in a vibrant, fast-paced environment.

• Location: Lisbon, Portugal (On-site/Office-based)
• Starting Date: January 8, 2026

Key Responsibilities

As a French-Speaking Customer Support Specialist, you will be the primary point of contact for our customers, ensuring they receive exceptional service and support. Your day-to-day tasks will include:

• Providing comprehensive support and assistance to customers primarily via phone, email, and chat in both French and English.
• Analyzing, troubleshooting, and resolving customer issues and technical inquiries efficiently and accurately.
• Documenting all customer interactions and solutions clearly and thoroughly within our CRM system.
• Collaborating with other departments to escalate and resolve complex issues when necessary.
• Maintaining a high level of customer satisfaction and meeting performance metrics, such as first-contact resolution and response time.
• Continuously learning about our products/services to stay informed and provide the best possible support.

Candidate Requirements (Must-Haves)

• Language Fluency:
  • French: Fluent/Native level (written and spoken).
  • English: Advanced level (C1 or equivalent, written and spoken).
• Documentation: Must possess one of the following valid documents allowing you to work legally in Portugal for more than one year:
  • Valid Residency Card (must be valid for over one year).
  • EU Citizenship (Passport/ID Card).
  • Valid Refugee Card.

Preferred Qualifications (Good-to-Have)

• Prior experience in a customer service, technical support, or call center environment is beneficial, but not mandatory. We welcome motivated candidates ready to learn!
• Strong problem-solving and critical-thinking skills.
• Excellent communication and interpersonal skills with a patient and empathetic approach.
• Familiarity with CRM software and standard office tools.

Compensation and Benefits

We value our employees and offer a competitive package including:

• Competitive Salary: Gross monthly salary of 900 EUR x 14.
• Performance Bonuses: Opportunities to earn attractive monthly and/or quarterly bonuses based on performance.
• Meal Allowance: A generous daily allowance to cover meal costs.
• Career Growth: Clear pathways for professional development, training, and internal promotion within the company.
• Additional Perks: Access to many more company benefits, incentives, and employee wellness programs.

Equipment and Work Schedule

• Equipment: All necessary work equipment (computer, headset, etc.) will be provided by the company.
• Shifts: You must be willing and able to work in a 24/7 rotative shift schedule, covering all days of the week, Monday to Sunday, including nights and holidays.

Relocation Support

A dedicated relocation package is available for candidates moving to Lisbon for this role. (Details will be discussed during the final stages of the recruitment process.)

How to Apply

If you are a talented French and English speaker looking for an exciting career opportunity in beautiful Lisbon, please submit your CV and a brief cover letter today!