French-Speaking Customer Care Specialist — Hybrid

AVEC Human Resources Services; Guimarães; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Paid initial training

Competitive salary package

Attendance bonus

Real opportunities for career growth

Friendly and dynamic team environment

Modern facilities in Guimarães

Possibility of remote work after 3–4 月

Discounts and partnerships across Sekt

Job summary

AVEC Human Resources Services is looking for a French-speaking Customer Service Advisor to join our team in Guimarães, Portugal. The role involves assisting customers via calls and back-office channels to ensure a smooth, positive experience in a dynamic setting.

The position is based in modern offices with an initial on-site arrangement. After 3–4 months, remote work may be possible depending on performance, with a focus on proactive problem-solving and strong communication.

Qualifications

• Excellent French (C1/C2).
• Solid computer skills.
• Strong communication and interpersonal abilities.
• Customer-oriented mindset and results-driven approach.
• Proactive attitude and problem-solving skills.
• Availability for rotating schedules.
• Full-time availability (40h/week).
• Already residing in Portugal (no relocation provided).

Responsibilities

• Assist customers via inbound and outbound calls.
• Manage requests through back-office channels.
• Guide and support customers throughout their experience.
• Identify needs and propose suitable solutions.
• Handle objections and complaints professionally.
• Perform sales-related tasks when required.
• Maintain high service quality standards.
• Use multiple IT systems and digital tools.

Skills

French language

Customer service

Sales experience

Communication

IT literacy

Job description

AVEC Human Resources Services is looking for a French-speaking Customer Service Advisor to join our team in Guimarães, Portugal. The role involves assisting customers via calls and back-office channels to ensure a smooth, positive experience in a dynamic setting.

The position is based in modern offices with an initial on-site arrangement. After 3–4 months, remote work may be possible depending on performance, with a focus on proactive problem-solving and strong communication.