French-speaking Customer Service Advisor - Guimarães, Portugal

AVEC; Guimarães; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Attendance bonus

Career growth opportunities

Friendly team environment

Job summary

AVEC in Guimarães, Portugal is seeking a French-speaking Customer Service Advisor for an on-site, 40-hour week role. You will handle calls and back-office requests, guiding customers and ensuring a positive experience. No relocation is required.

Proactive, customer-focused professionals with fluent French (C1/C2) and solid computer skills will thrive. You may perform sales tasks when needed and use multiple IT systems in a dynamic team environment.

Qualifications

• Fluent French (C1/C2) required.
• Strong computer skills.
• Excellent communication and interpersonal abilities.
• Customer-oriented mindset with results-driven approach.
• Proactive attitude and problem-solving skills.

Responsibilities

• Assist customers via inbound and outbound calls.
• Manage requests through back-office channels.
• Guide and support customers throughout their experience.
• Identify needs and propose suitable solutions.
• Handle objections and complaints professionally.
• Perform sales-related tasks when required.
• Maintain high service quality standards.
• Use multiple IT systems and digital tools.

Skills

French (C1/C2)

Computer skills

Communication

Customer focus

Problem solving

Job description

French-speaking Customer Service Advisor

Guimarães, PortugalOn-site · Full-time · No relocation

Role Overview

We are looking for French-speaking Customer Service Advisors to join a growing project in Guimarães. In this role, you will support customers through calls and back-office channels, ensuring a smooth and positive experience. This opportunity is ideal for communicative, proactive professionals who enjoy helping customers and working in a dynamic environment.

Work Organization

This position is based in modern offices in Guimarães, offering a welcoming and well-equipped workspace. To ensure a strong start, the first months are fully on-site. After 3 to 4 months, remote work may be possible depending on performance.

Your Responsibilities

Assist customers via inbound and outbound callsManage requests through back-office channelsGuide and support customers throughout their experienceIdentify needs and propose suitable solutionsHandle objections and complaints professionallyPerform sales-related tasks when requiredMaintain high service quality standardsUse multiple IT systems and digital tools

What You Need

Excellent French (C1/C2)Solid computer skillsStrong communication and interpersonal abilitiesCustomer-oriented mindset and results-driven approachProactive attitude and problem-solving skillsPrevious experience in customer service or sales is an advantageAvailability for rotating schedulesFull-time availability (40h/week)Already residing in Portugal (no relocation provided)

What We Offer

Employment contract from day onePaid initial trainingCompetitive salary packageAttendance bonusReal opportunities for career growthA friendly and dynamic team environmentModern facilities in GuimarãesPossibility of remote work after 3–4 months (based on performance)Discounts and partnerships across sectors such as banking, healthcare, sports and fashion

If you are ready to grow your career in a supportive and dynamic environment, this opportunity is for you.