French-Speaking Customer Support & Solutions Advisor (Hybrid)

AVEC; Guimarães; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attendance bonus

Career growth opportunities

Friendly team environment

Resumo da oferta

AVEC in Guimarães, Portugal is seeking a French-speaking Customer Service Advisor for an on-site, 40-hour week role. You will handle calls and back-office requests, guiding customers and ensuring a positive experience. No relocation is required.

Proactive, customer-focused professionals with fluent French (C1/C2) and solid computer skills will thrive. You may perform sales tasks when needed and use multiple IT systems in a dynamic team environment.

Qualificações

• Fluent French (C1/C2) required.
• Strong computer skills.
• Excellent communication and interpersonal abilities.
• Customer-oriented mindset with results-driven approach.
• Proactive attitude and problem-solving skills.

Responsabilidades

• Assist customers via inbound and outbound calls.
• Manage requests through back-office channels.
• Guide and support customers throughout their experience.
• Identify needs and propose suitable solutions.
• Handle objections and complaints professionally.
• Perform sales-related tasks when required.
• Maintain high service quality standards.
• Use multiple IT systems and digital tools.

Conhecimentos

French (C1/C2)

Computer skills

Communication

Customer focus

Problem solving

Descrição da oferta de emprego

AVEC in Guimarães, Portugal is seeking a French-speaking Customer Service Advisor for an on-site, 40-hour week role. You will handle calls and back-office requests, guiding customers and ensuring a positive experience. No relocation is required.

Proactive, customer-focused professionals with fluent French (C1/C2) and solid computer skills will thrive. You may perform sales tasks when needed and use multiple IT systems in a dynamic team environment.