Remote French-Speaking Customer Support Specialist (Portugal)

Cross Border Talents; Odivelas; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Relocation support

Multicultural environment

Job summary

Cross Border Talents is hiring a French-speaking Customer Support Specialist for a remote role based in Portugal. You will assist French-speaking customers, guide them through simple technical issues, and ensure a smooth, positive experience.

The position is entirely remote within Portugal, with relocation support for eligible candidates. Join an international, multicultural team and contribute to a high-quality customer service project.

Qualifications

• Fluent in French and comfortable using English for customer interactions.
• Knowledge of basic computer systems and ability to learn new software quickly.
• Experience in customer service is welcome but not required.

Responsibilities

• Support customers in French and English.
• Answer questions and assist with technical issues.
• Guide customers through clear and simple solutions.
• Record and update customer cases accurately.
• Follow up when additional support is needed.
• Help create a friendly and positive customer experience.

Skills

French language

Customer-focused

Communication skills

Problem solving

Attention to detail

Job description

Cross Border Talents is hiring a French-speaking Customer Support Specialist for a remote role based in Portugal. You will assist French-speaking customers, guide them through simple technical issues, and ensure a smooth, positive experience.

The position is entirely remote within Portugal, with relocation support for eligible candidates. Join an international, multicultural team and contribute to a high-quality customer service project.