French Customer Service Representative

Hiring International; Braga; On-site; EUR 11,160 - 15,624; Full time

Benefits offered by this job

Health Insurance

Meal Allowance

Relocation Support

Training & Career Growth

Dynamic Work Environment

Job summary

Hiring International is seeking a French-speaking Customer Service Representative to support customers in France and across markets. The role is based in Portugal with openings in Lisbon, Porto or Braga and offers on-site or hybrid arrangements depending on project needs. Start date is flexible and relocation can be supported.

The team is multinational, focused on delivering exceptional service experiences, and values clear communication, empathy, and problem-solving in a fast-paced environment.

Qualifications

• Native or C2 level of French and B1/B2 level of English.
• Strong communication and problem-solving skills.
• Customer-first mindset with attention to detail.
• Adaptability to a multicultural and fast-paced environment.

Responsibilities

• Communicate with French-speaking customers via phone, email, and chat.
• Handle inquiries, resolve issues, and ensure customer satisfaction with professionalism and empathy.
• Guide users through processes, troubleshoot issues, and provide accurate information.
• Collaborate with internal departments to enhance the overall customer experience.

Skills

French language

English language

Job description

Position: French-speaking Customer Service Representative

Location: Lisbon, Porto or Braga Portugal

Start Date: Flexible

Work Model: On-site or Hybrid (depending on project needs)

About The Role

Are you passionate about helping others and delivering exceptional service experiences?

Join a multinational company recognized for its vibrant work culture and dedication to employee growth. You'll become part of a friendly, multilingual team supporting one of the world's leading brands where your communication skills and positive attitude will make a real difference every day.

What You’ll Do

• Communicate with French-speaking customers via phone, email, and chat.


• Handle inquiries, solve problems, and ensure customer satisfaction with professionalism and empathy.


• Guide users through processes, troubleshoot issues, and provide accurate information.


• Collaborate with internal departments to enhance the overall customer experience.


• Maintain a high level of service quality and achieve individual performance goals.

What We’re Looking For

• Language Skills: Native or C2 level of French + B1/B2 level of English.


• Strong communication and problem-solving skills.


• A customer-first mindset with attention to detail.


• Adaptability to a multicultural and fast-paced environment.


• Previous experience in customer service or hospitality is a plus but not mandatory!

What’s In It For You

• Competitive Salary Package aligned with market standards.


• Health Insurance private coverage for your peace of mind.


• Meal Allowance enjoy daily meal support.


• Relocation Package for candidates moving from abroad (including flight + accommodation support).


• Training & Career Growth continuous development and promotion opportunities within the company.


• Dynamic Work Environment multicultural teams, social events, and modern offices in Lisbon & Porto.