French-Speaking Customer Service Advisor (Hybrid, Porto)

Cross Border Talents; Porto; Hybrid; EUR 15.000 - 21.000; Vollzeit

Zusammenfassung

Cross Border Talents in Porto, Portugal, is seeking a Customer Service Advisor to join a growing team in a hybrid work setting. This front-line role focuses on handling inquiries, solving problems, and ensuring customers leave conversations satisfied.

You will keep case notes accurate, follow up on open tickets, and collaborate with a supportive team, using clear written and verbal communication in French and English.

Qualifikationen

• Fluent in French.
• English at least B1 level.
• Tech-savvy with ability to learn internal systems.
• Excellent written and verbal communication.

Aufgaben

• Keep internal systems and case notes accurate.
• Follow up on open cases.
• Contribute to a supportive, collaborative team environment.
• Recognize escalation vs. resolution needs.

Kenntnisse

French (Fluent)

English (B1)

Tech-savvy

Organized

Written & verbal communication

Jobbeschreibung

Cross Border Talents in Porto, Portugal, is seeking a Customer Service Advisor to join a growing team in a hybrid work setting. This front-line role focuses on handling inquiries, solving problems, and ensuring customers leave conversations satisfied.

You will keep case notes accurate, follow up on open tickets, and collaborate with a supportive team, using clear written and verbal communication in French and English.