French Speaking Customer Support Specialist

Kats Recruitment services; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Private health insurance

Relocation package

Meal allowance

14 salary installments

Training & development opportunities

Job summary

Kats Recruitment services is hiring a French-speaking Customer Support Specialist for an on-site role in Lisbon, Portugal. You will handle inquiries from France, Belgium, and Switzerland across digital and voice channels, assisting with account and order administration and resolving issues to ensure a smooth user experience.

The role requires native French, strong English, and customer-centric problem-solving.

Qualifications

• Native or near-native French speaking and writing skills.
• Good English for internal comms and systems.
• Strong communication and active listening.

Responsibilities

• Deliver friendly, professional customer care in French via phone, email, and live messaging.
• Assist customers with account configurations, orders, billing, deliveries, and returns.
• Diagnose issues and guide users toward first-contact resolutions.
• Maintain high CSAT, service quality, and response metrics.
• Log all interactions and outcomes in CRM systems.
• Escalate complex issues to senior teams when needed.

Skills

French fluency (C1/C2)

English proficiency (B2+)

Strong communication

Empathy & problem-solving

Active listening

Job description

French Speaking Customer Support Specialist | Lisbon (On-Site)

Job Description

We are recruiting French-speaking Customer Support Specialists for an on-site role in Lisbon, Portugal, delivering premium customer service for an international consumer brand in partnership with a global business solutions provider.

In this role, you will be the front-line contact for French-speaking customers across France, Belgium, and Switzerland. Operating from a modern office hub in Lisbon, you will handle inquiries across digital and voice channels, assist with product and account administration, resolve technical or order issues, and ensure a smooth, high-quality user experience.

Your Role

• Deliver friendly, professional, and empathetic customer care in French via phone, email, and live messaging.
• Assist customers with account configurations, order management, billing inquiries, deliveries, and returns.
• Diagnose customer challenges accurately and guide users toward clear, first-contact resolutions.
• Maintain consistently high standards of customer satisfaction (CSAT), service quality, and response metrics.
• Accurately log all customer interactions, case details, and outcomes within internal CRM systems.
• Escalate complex technical, billing, or operational issues to senior support teams as needed.
• Collaborate with colleagues and team leads to drive continuous service improvements.

Your Qualifications

• Native or near-native fluency in French (C1/C2 level), both written and spoken.
• Good working proficiency in English (B2 level or higher) for internal communications, training, and systems navigation.
• Strong verbal and written communication skills with high active listening ability.
• Customer-centric mindset with patience, empathy, and systematic problem-solving skills.
• Comfortable working across multiple digital applications, ticketing tools, and browser-based systems.
• Flexibility to work full-time across rotational shifts.
• Prior experience in customer support, contact centers, hospitality, or retail is an asset, but motivated entry-level candidates are welcome.
• Residing in Lisbon or motivated to relocate to Portugal.

The Offer

• Work Location & Model: Full-time, 100% on-site role at a modern office facility in Lisbon, Portugal.
• Work Schedule: 40 hours per week on a rotational shift schedule covering Monday through Sunday (with 2 scheduled rest days per week).
• Compensation & Bonuses: Competitive monthly base salary package (paid over 14 installments per year in accordance with Portuguese labor regulations), plus monthly performance-related bonuses.
• Allowances & Perks: Daily meal allowance paid via a dedicated card, plus statutory holiday and Christmas allowances.
• Health & Wellbeing: Comprehensive private health insurance coverage effective after initial onboarding.
• Relocation Package: Full relocation assistance for eligible candidates moving to Portugal, including flight ticket reimbursement, initial company accommodation upon arrival, airport pickup, and dedicated administrative support for obtaining local tax (NIF) and social security registrations.
• Training & Development: Fully paid initial training program with ongoing coaching, quality mentorship, and clear internal career development opportunities.