French-Speaking Airline Reservations Agent - Lisbon

Concentrix; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Bring-a-friend bonus opportunities

Full paid training

Career development programs

Job summary

Concentrix is seeking a Customer Agent (French-speaking) in Lisbon, Portugal. The role involves managing bookings, assisting clients via calls and email, and addressing customer inquiries about services. Candidates must possess a high level of French (C1) and English (B2), alongside previous experience in customer service or travel representation. The company offers competitive salaries, referral bonuses, and comprehensive training programs.

Qualifications

• Have a high level of French (C1) and English (B2) - written and oral.
• Ability to manage tasks in a fast-paced environment.
• At least 6 months of experience in Customer Service.

Responsibilities

• Be in charge of booking management.
• Assist clients via inbound/outbound calls and email.
• Help clients with Flight Club service inquiries.

Skills

High level of French (C1)

High level of English (B2)

Ability to deal with complex situations

Experience with GDS tools

Customer service experience

Tools

Amadeus

Galileo

Sabre

Job description

Concentrix is seeking a Customer Agent (French-speaking) in Lisbon, Portugal. The role involves managing bookings, assisting clients via calls and email, and addressing customer inquiries about services. Candidates must possess a high level of French (C1) and English (B2), alongside previous experience in customer service or travel representation. The company offers competitive salaries, referral bonuses, and comprehensive training programs.