French-Speaking Car Rental Support Specialist

Boeva Tech; Porto; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

6-month contract

International environment

Career development

Meal allowance

Job summary

Boeva Tech is seeking a Customer Support Advisor (French-speaking) in Porto, Portugal, to be the first point of contact for customers managing their car rental experience. You will handle bookings, billing issues, and guide customers through available options, ensuring a high-quality service that reinforces brand trust.

Ideal candidates have French C2 level, strong communication skills, and at least 1 year in customer service.

Qualifications

• French C2 level is mandatory.
• Strong communication and interpersonal skills.
• 1+ years of contact centre or customer service experience preferred.
• Customer-oriented mindset with problem-solving attitude.
• Ability to multitask and manage time effectively.
• Comfortable in rotational shifts and fast-paced environment.

Responsibilities

• Provide professional and empathetic customer support via phone and email.
• Manage car rental bookings, modifications, and cancellations.
• Assist customers with billing, payments, and account-related inquiries.
• Guide users through rental options and service modalities.
• Support onboarding of new customers by data entry into internal systems.
• Identify customer needs and proactively suggest solutions.
• Ensure timely handling of requests while maintaining high-quality service standards.
• Contribute to a strong and positive brand experience.

Skills

French C2

Communication skills

Customer service experience

Problem solving

Job description

Boeva Tech is seeking a Customer Support Advisor (French-speaking) in Porto, Portugal, to be the first point of contact for customers managing their car rental experience. You will handle bookings, billing issues, and guide customers through available options, ensuring a high-quality service that reinforces brand trust.

Ideal candidates have French C2 level, strong communication skills, and at least 1 year in customer service.