French-Speaking Car Rental Support Advisor

Business Intelligence Sales Consultants; Guimarães; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Contract with potential extension

Meal allowance

International, multicultural环境

Job summary

Business Intelligence Sales Consultants in Porto, Portugal, is seeking a French-speaking Customer Support Advisor to join our on-site team. You will be the first point of contact for customers managing their car rental experience, handling bookings, billing inquiries, and data entry into internal systems.

The role requires a strong French C2 level, excellent communication, and the ability to multitask in a fast-paced environment with rotational shifts.

Qualifications

• French C2 level is mandatory.
• Experience in customer service or contact centre is preferred.
• Ability to work in rotational shifts and a fast-paced environment.

Responsibilities

• Provide professional and empathetic customer support via phone and email.
• Manage car rental bookings, modifications, and cancellations.
• Assist customers with billing, payments, and account inquiries.
• Guide users through available rental options and service modalities.
• Support onboarding of new customers by collecting data into internal systems.
• Identify customer needs and proactively suggest solutions.
• Ensure timely handling of requests while maintaining high-quality service standards.
• Contribute to a strong and positive brand experience.

Skills

French language

Customer service

Communication

Multitasking

Job description

Business Intelligence Sales Consultants in Porto, Portugal, is seeking a French-speaking Customer Support Advisor to join our on-site team. You will be the first point of contact for customers managing their car rental experience, handling bookings, billing inquiries, and data entry into internal systems.

The role requires a strong French C2 level, excellent communication, and the ability to multitask in a fast-paced environment with rotational shifts.