French-Speaking Car Rental CX Advisor

Business Intelligence Sales Consultants; Porto; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

6-month contract

Meal allowance €7.63/day

International environment

Job summary

Business Intelligence Sales Consultants in Porto, Portugal, seeks a French-speaking Customer Support Advisor to be the first point of contact for customers managing their car rental experience. You will ensure smooth bookings, resolve issues efficiently, and deliver exceptional service across touchpoints.

You will join a fast-paced team supporting thousands of users, combining problem-solving, communication, and commercial awareness to drive customer satisfaction and business growth.

Qualifications

• French C2 level (mandatory)
• Strong communication and interpersonal skills
• 1+ years of Previous Contact Centre or Customer Service experience (preferred).
• Customer-oriented mindset with a problem-solving attitude
• Ability to multitask and manage time effectively
• Comfortable working in rotational shifts and a fast-paced environment
• Previous experience in customer support or hospitality is a plus, but not required

Responsibilities

• Provide professional and empathetic customer support via phone and email
• Manage car rental bookings, modifications, and cancellations
• Assist customers with billing, payments, and account-related inquiries
• Guide users through available rental options and service modalities
• Support onboarding of new customers by collecting and entering data into internal systems
• Identify customer needs and proactively suggest suitable solutions
• Ensure timely handling of requests while maintaining high-quality service standards
• Contribute to a strong and positive brand experience

Job description

Business Intelligence Sales Consultants in Porto, Portugal, seeks a French-speaking Customer Support Advisor to be the first point of contact for customers managing their car rental experience. You will ensure smooth bookings, resolve issues efficiently, and deliver exceptional service across touchpoints.

You will join a fast-paced team supporting thousands of users, combining problem-solving, communication, and commercial awareness to drive customer satisfaction and business growth.