French-Speaking B2B Ad Support Specialist – Lisbon

Jc Recruiting; Lisboa; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Training provided

Relocation support

Private health insurance

Global brand experience

Multicultural environment

Central Lisbon office

Job summary

JC Recruiting partners with a global leader in digital advertising solutions to recruit a French-speaking B2B Advertising Support Specialist for their Lisbon team. You will handle end-to-end troubleshooting for advertising products via email and chat, providing platform guidance and optimization insights.

In this role, you will collaborate with Product, Operations & Engineering, educate advertisers on features, and help improve the user experience from day one, while maintaining high SLA and

Qualifications

• : Native or C2 level French and good English (B2).
• + Experience in paid campaign management is mandatory.
• + Experience with online campaigns and Digital Marketing.
• + Familiarity with social media platforms and digital advertising.
• + Previous Contact Centre/Advertising Tech experience is a plus.
• + Strong customer service mindset and attention to detail.
• + Good analytical, problem-solving and teamwork skills.
• + Proactive attitude and willingness to learn.

Responsibilities

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Collaborate with Product, Operations & Engineering to drive resolutions.
• Provide timely, accurate updates to ensure customer satisfaction.
• Educate advertisers on features, best practices and common issues.
• Maintain productive communication throughout the case journey.
• Share insights and feedback to support continuous improvement.

Skills

French language proficiency

Paid campaign management

Digital marketing

Social media campaigns

Contact Centre / Advertising tech exp

Customer service mindset

Analytical problem-solving

Teamwork

Proactive attitude

Education

Marketing-related degree

Job description

JC Recruiting partners with a global leader in digital advertising solutions to recruit a French-speaking B2B Advertising Support Specialist for their Lisbon team. You will handle end-to-end troubleshooting for advertising products via email and chat, providing platform guidance and optimization insights.

In this role, you will collaborate with Product, Operations & Engineering, educate advertisers on features, and help improve the user experience from day one, while maintaining high SLA and