Spanish-Speaking B2B Ad Support Specialist in Lisbon

Product Pulse; Lisboa; Presencial; EUR 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Relocation support

Modern central Lisbon office

Resumo da oferta

Product Pulse is partnering with a global leader to recruit a Spanish-speaking B2B Advertising Support Specialist for their Lisbon team. You will support advertisers with troubleshooting, platform guidance, and optimization insights to ensure a seamless, high-quality user experience.

Role involves end-to-end troubleshooting, cross-functional collaboration, and proactive communication to drive satisfaction and improvements.

Qualificações

• Native or C2 level Spanish; good English (B2).
• Experience with online campaigns or digital marketing is helpful.
• Familiar with social media platforms and online advertising.
• Customer support or contact center experience is a plus.
• Strong analytical and problem-solving skills; attention to detail.

Responsabilidades

• Troubleshoot advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and features.
• Collaborate with Product, Operations & Engineering to resolve queries.
• Provide timely updates to ensure customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Meet productivity, SLA, and case-handling standards.
• Educate advertisers on features, best practices, and issue types.
• Maintain proactive, professional communication throughout cases.
• Share insights and feedback to support continuous improvement.

Formação académica

Marketing or related field degree

Spanish

English (B2)

Customer support mindset

Descrição da oferta de emprego

Product Pulse is partnering with a global leader to recruit a Spanish-speaking B2B Advertising Support Specialist for their Lisbon team. You will support advertisers with troubleshooting, platform guidance, and optimization insights to ensure a seamless, high-quality user experience.

Role involves end-to-end troubleshooting, cross-functional collaboration, and proactive communication to drive satisfaction and improvements.