Spanish-Speaking B2B Ad Support Specialist in Lisbon

Product Pulse; Lisboa; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Private health insurance

Relocation support

Modern central Lisbon office

Job summary

Product Pulse is partnering with a global leader to recruit a Spanish-speaking B2B Advertising Support Specialist for their Lisbon team. You will support advertisers with troubleshooting, platform guidance, and optimization insights to ensure a seamless, high-quality user experience.

Role involves end-to-end troubleshooting, cross-functional collaboration, and proactive communication to drive satisfaction and improvements.

Qualifications

• Native or C2 level Spanish; good English (B2).
• Experience with online campaigns or digital marketing is helpful.
• Familiar with social media platforms and online advertising.
• Customer support or contact center experience is a plus.
• Strong analytical and problem-solving skills; attention to detail.

Responsibilities

• Troubleshoot advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and features.
• Collaborate with Product, Operations & Engineering to resolve queries.
• Provide timely updates to ensure customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Meet productivity, SLA, and case-handling standards.
• Educate advertisers on features, best practices, and issue types.
• Maintain proactive, professional communication throughout cases.
• Share insights and feedback to support continuous improvement.

Education

Marketing or related field degree

Spanish

English (B2)

Customer support mindset

Job description

Product Pulse is partnering with a global leader to recruit a Spanish-speaking B2B Advertising Support Specialist for their Lisbon team. You will support advertisers with troubleshooting, platform guidance, and optimization insights to ensure a seamless, high-quality user experience.

Role involves end-to-end troubleshooting, cross-functional collaboration, and proactive communication to drive satisfaction and improvements.