French-Speaking B2B Advertising Support Specialist

Jc Recruiting; Lisboa; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Training provided

Relocation support

Private health insurance

Global brand experience

Multicultural environment

Central Lisbon office

Job summary

JC Recruiting partners with a global leader in digital advertising solutions to recruit a French-speaking B2B Advertising Support Specialist for their Lisbon team. You will handle end-to-end troubleshooting for advertising products via email and chat, providing platform guidance and optimization insights.

In this role, you will collaborate with Product, Operations & Engineering, educate advertisers on features, and help improve the user experience from day one, while maintaining high SLA and

Qualifications

• : Native or C2 level French and good English (B2).
• + Experience in paid campaign management is mandatory.
• + Experience with online campaigns and Digital Marketing.
• + Familiarity with social media platforms and digital advertising.
• + Previous Contact Centre/Advertising Tech experience is a plus.
• + Strong customer service mindset and attention to detail.
• + Good analytical, problem-solving and teamwork skills.
• + Proactive attitude and willingness to learn.

Responsibilities

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Collaborate with Product, Operations & Engineering to drive resolutions.
• Provide timely, accurate updates to ensure customer satisfaction.
• Educate advertisers on features, best practices and common issues.
• Maintain productive communication throughout the case journey.
• Share insights and feedback to support continuous improvement.

Skills

French language proficiency

Paid campaign management

Digital marketing

Social media campaigns

Contact Centre / Advertising tech exp

Customer service mindset

Analytical problem-solving

Teamwork

Proactive attitude

Education

Marketing-related degree

Job description

JC Recruiting is partnering with a global leader in digital advertising solutions to recruit a French-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimisation insights, ensuring a seamless and high-quality user experience.

Your Role

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Drive query resolution by collaborating with internal Product, Operations & Engineering teams.
• Provide timely, accurate updates to ensure high customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Ensure service quality by meeting productivity, SLA, and case-handling standards.
• Educate advertisers on features, best practices, and common issue types.
• Maintain proactive, professional communication throughout the case journey.
• Share insights, trends, and feedback to support continuous improvement.

Qualifications / Requirements

• Native or C2 level French, plus good English (around B2).
• Experience in paid campaign management is mandatory
• Experience with online campaigns and Digital Marketing
• Familiarity with social media platforms and a basic understanding of digital advertising
• Previous experience in a Contact Centre, Service Program, or Advertising Technology company is an advantage
• Strong customer service-oriented mindset
• Good analytical, problem-solving, and attention-to-detail skills
• Ability to work effectively both independently and as part of a team
• A degree in Marketing or a related field is an advantage
• Proactive attitude and willingness to learn and develop

Benefits

• Full-time employment with comprehensive, fully paid training.
• Monday to Sunday | 07:00–19:00
• Relocation support package to help you settle into life in Lisbon
• Private health insurance and other benefits
• Opportunity to work for a globally recognised brand and enhance your CV
• A vibrant and multicultural work environment
• Modern office in central Lisbon, easily accessible and well‑equipped

Language

French

Employment Type

Full-time